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The differences between client program managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a client program manager has an average salary of $91,794, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a client program manager include project management, client facing and program management. The most important skills for a client services manager are customer service, client service, and account management.
| Client Program Manager | Client Services Manager | |
| Yearly salary | $91,794 | $78,439 |
| Hourly rate | $44.13 | $37.71 |
| Growth rate | 6% | 6% |
| Number of jobs | 169,552 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 72% |
| Average age | 47 | 44 |
| Years of experience | - | 6 |
A client program manager coordinates with the internal teams in establishing customer plans like release schedule, terms of acceptance, and program milestones. Client program managers execute, deliver, coordinate, and track customer projects from initiation through completion. The managers inform clients about the processes of business execution and the procedures for sales and marketing. They develop trusted and strong relationships with their customers through accurate and timely communications. They also evaluate the risks of customer projects to establish and execute contingency and risk management plans.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Client program managers and client services managers have different pay scales, as shown below.
| Client Program Manager | Client Services Manager | |
| Average salary | $91,794 | $78,439 |
| Salary range | Between $61,000 And $136,000 | Between $54,000 And $113,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Meta | McKinsey & Company Inc |
| Best paying industry | Finance | Technology |
There are a few differences between a client program manager and a client services manager in terms of educational background:
| Client Program Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between client program managers' and client services managers' demographics:
| Client Program Manager | Client Services Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.6% Asian, 8.9% White, 65.7% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |