Client program supervisor vs call center supervisor

The differences between client program supervisors and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client program supervisor and a call center supervisor. Additionally, a client program supervisor has an average salary of $107,284, which is higher than the $35,300 average annual salary of a call center supervisor.

The top three skills for a client program supervisor include customer satisfaction, direct reports and substance abuse. The most important skills for a call center supervisor are strong customer service, patients, and customer care.

Client program supervisor vs call center supervisor overview

	Client Program Supervisor	Call Center Supervisor
Yearly salary	$107,284	$35,300
Hourly rate	$51.58	$16.97
Growth rate	-8%	6%
Number of jobs	100,798	217,633
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

Client program supervisor vs call center supervisor salary

Client program supervisors and call center supervisors have different pay scales, as shown below.

	Client Program Supervisor	Call Center Supervisor
Average salary	$107,284	$35,300
Salary range	Between $57,000 And $201,000	Between $23,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Hawaii
Best paying company	-	Spectrum
Best paying industry	-	Finance

Differences between client program supervisor and call center supervisor education

There are a few differences between a client program supervisor and a call center supervisor in terms of educational background:

	Client Program Supervisor	Call Center Supervisor
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Client program supervisor vs call center supervisor demographics

Here are the differences between client program supervisors' and call center supervisors' demographics:

	Client Program Supervisor	Call Center Supervisor
Average age	47	47
Gender ratio	Male, 34.8% Female, 65.2%	Male, 39.9% Female, 60.1%
Race ratio	Black or African American, 9.1% Unknown, 4.7% Hispanic or Latino, 19.3% Asian, 5.3% White, 60.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between client program supervisor and call center supervisor duties and responsibilities

Client program supervisor example responsibilities.

Manage direct support professionals serving adult populations for persons with mental health, developmental disabilities and children with autism.
Initialize payroll through multiple CRM databases.
Establish the PMO to provide oversight of all project phases through process governance.
Utilize integrate system of accounting, project tracking, reporting, CRM, and customer interface technology.
Maintain numerous departmental websites, using HTML, CSS, SharePoint, Sitecore, and other content management tools.
Create and edit Microsoft PowerPoint presentations.

Call center supervisor example responsibilities.

Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
Develop and implement workforce team to monitor and adjust FTE s according to forecast.
Answer questions regarding health insurance, while maintaining knowledge of HIPAA laws, and healthcare laws.
Provide oversight and direction to the employees in the business in accordance with the organization's policies and procedures.
Solve problems with patrons and coworkers -sustain cleanliness of work environment -maintain safety and order (CPR and a certified )
Facilitate training of maintenance administrators by developing PowerPoint materials.

Client program supervisor vs call center supervisor skills

Common client program supervisor skills

Customer Satisfaction, 48%
Direct Reports, 6%
Substance Abuse, 6%
Safety Regulations, 5%
Performance Evaluations, 4%
Client Care, 3%

Common call center supervisor skills

Strong Customer Service, 21%
Patients, 7%
Customer Care, 6%
Technical Support, 5%
Customer Inquiries, 4%
Customer Satisfaction, 4%

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Office and Administrative Industry
Client Program Supervisor
Client Program Supervisor vs Call Center Supervisor

Updated January 8, 2025

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