Client program supervisor vs contact center supervisor

The differences between client program supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a client program supervisor and a contact center supervisor. Additionally, a client program supervisor has an average salary of $107,284, which is higher than the $42,217 average annual salary of a contact center supervisor.

The top three skills for a client program supervisor include customer satisfaction, direct reports and substance abuse. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Client program supervisor vs contact center supervisor overview

	Client Program Supervisor	Contact Center Supervisor
Yearly salary	$107,284	$42,217
Hourly rate	$51.58	$20.30
Growth rate	-8%	-
Number of jobs	100,798	76,165
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Average age	47	47
Years of experience	6	6

Client program supervisor vs contact center supervisor salary

Client program supervisors and contact center supervisors have different pay scales, as shown below.

	Client Program Supervisor	Contact Center Supervisor
Average salary	$107,284	$42,217
Salary range	Between $57,000 And $201,000	Between $24,000 And $73,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between client program supervisor and contact center supervisor education

There are a few differences between a client program supervisor and a contact center supervisor in terms of educational background:

	Client Program Supervisor	Contact Center Supervisor
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Client program supervisor vs contact center supervisor demographics

Here are the differences between client program supervisors' and contact center supervisors' demographics:

	Client Program Supervisor	Contact Center Supervisor
Average age	47	47
Gender ratio	Male, 34.8% Female, 65.2%	Male, 58.8% Female, 41.2%
Race ratio	Black or African American, 9.1% Unknown, 4.7% Hispanic or Latino, 19.3% Asian, 5.3% White, 60.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between client program supervisor and contact center supervisor duties and responsibilities

Client program supervisor example responsibilities.

Manage direct support professionals serving adult populations for persons with mental health, developmental disabilities and children with autism.
Initialize payroll through multiple CRM databases.
Establish the PMO to provide oversight of all project phases through process governance.
Utilize integrate system of accounting, project tracking, reporting, CRM, and customer interface technology.
Maintain numerous departmental websites, using HTML, CSS, SharePoint, Sitecore, and other content management tools.
Create and edit Microsoft PowerPoint presentations.

Contact center supervisor example responsibilities.

Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Implement ITIL processes which dramatically improve MTTR/MTRS.
Assist with quality control reports and SQL data extractions.
Provide UNIX and NT server maintenance for multiple financial institutions.
Provide administrative support to contact center manager, training director and QA analyst.

Client program supervisor vs contact center supervisor skills

Common client program supervisor skills

Customer Satisfaction, 48%
Direct Reports, 6%
Substance Abuse, 6%
Safety Regulations, 5%
Performance Evaluations, 4%
Client Care, 3%

Common contact center supervisor skills

Patients, 15%
Corrective Action, 9%
Direct Reports, 6%
Direct Supervision, 5%
Emergency Situations, 4%
Patient Care, 4%

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Office and Administrative Industry
Client Program Supervisor
Client Program Supervisor vs Contact Center Supervisor

Updated January 8, 2025

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