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The differences between client relations specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations specialist and a customer care specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a client relations specialist include client relations, customer service and data entry. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Client Relations Specialist | Customer Care Specialist | |
| Yearly salary | $39,902 | $32,427 |
| Hourly rate | $19.18 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 200,766 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Client relations specialists and customer care specialists have different pay scales, as shown below.
| Client Relations Specialist | Customer Care Specialist | |
| Average salary | $39,902 | $32,427 |
| Salary range | Between $27,000 And $58,000 | Between $26,000 And $39,000 |
| Highest paying City | Washington, DC | Grand Forks, ND |
| Highest paying state | New Jersey | Hawaii |
| Best paying company | McKinsey & Company Inc | Axogen |
| Best paying industry | Real Estate | Insurance |
There are a few differences between a client relations specialist and a customer care specialist in terms of educational background:
| Client Relations Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client relations specialists' and customer care specialists' demographics:
| Client Relations Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.3% Female, 69.7% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |