Client services administrator vs customer services coordinator

The differences between client services administrators and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services administrator and a customer services coordinator. Additionally, a client services administrator has an average salary of $42,359, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a client services administrator include customer service, excellent organizational and data entry. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Client services administrator vs customer services coordinator overview

	Client Services Administrator	Customer Services Coordinator
Yearly salary	$42,359	$35,520
Hourly rate	$20.36	$17.08
Growth rate	-4%	-4%
Number of jobs	165,043	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 47%
Average age	40	40
Years of experience	12	12

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Client services administrator vs customer services coordinator salary

Client services administrators and customer services coordinators have different pay scales, as shown below.

	Client Services Administrator	Customer Services Coordinator
Average salary	$42,359	$35,520
Salary range	Between $27,000 And $65,000	Between $27,000 And $45,000
Highest paying City	Lakewood, NJ	Richmond, CA
Highest paying state	New Jersey	Massachusetts
Best paying company	Ernst & Young	Stanford University
Best paying industry	Pharmaceutical	Finance

Differences between client services administrator and customer services coordinator education

There are a few differences between a client services administrator and a customer services coordinator in terms of educational background:

	Client Services Administrator	Customer Services Coordinator
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Client services administrator vs customer services coordinator demographics

Here are the differences between client services administrators' and customer services coordinators' demographics:

	Client Services Administrator	Customer Services Coordinator
Average age	40	40
Gender ratio	Male, 33.3% Female, 66.7%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services administrator and customer services coordinator duties and responsibilities

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Client services administrator vs customer services coordinator skills

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Client Services Administrator
Client Services Administrator vs Customer Services Coordinator

Updated January 8, 2025

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