Client services professional vs customer service associate

The differences between client services professionals and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a customer service associate. Additionally, a client services professional has an average salary of $93,604, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Client services professional vs customer service associate overview

	Client Services Professional	Customer Service Associate
Yearly salary	$93,604	$31,709
Hourly rate	$45.00	$15.24
Growth rate	-4%	-4%
Number of jobs	120,316	380,943
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a client services professional do?

A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.

What does a customer service associate do?

Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.

Client services professional vs customer service associate salary

Client services professionals and customer service associates have different pay scales, as shown below.

	Client Services Professional	Customer Service Associate
Average salary	$93,604	$31,709
Salary range	Between $51,000 And $169,000	Between $24,000 And $40,000
Highest paying City	-	Richmond, CA
Highest paying state	-	California
Best paying company	-	Fidelity Investments
Best paying industry	-	Finance

Differences between client services professional and customer service associate education

There are a few differences between a client services professional and a customer service associate in terms of educational background:

	Client Services Professional	Customer Service Associate
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Client services professional vs customer service associate demographics

Here are the differences between client services professionals' and customer service associates' demographics:

	Client Services Professional	Customer Service Associate
Average age	40	40
Gender ratio	Male, 18.9% Female, 81.1%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services professional and customer service associate duties and responsibilities

Client services professional example responsibilities.

Manage and maintain client information in CRM and create monthly shipping reports.
Utilize a CRM to manage current clients and schedule all planning activities.
Schedule client appointments with tax professionals on a variety of POS systems to manage the flow of daily operation.
Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
Create job aids for customer service profession (CSP) when assisting high profile clients.
Assist clients with check-in, scheduling and payment processes.

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Client services professional vs customer service associate skills

Common client services professional skills

Client Service, 12%
Inbound Calls, 10%
Client Issues, 8%
Appointment Scheduling, 5%
CSP, 5%
Telephone Calls, 5%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

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Office and Administrative Industry
Client Services Professional
Client Services Professional vs Customer Service Associate

Updated January 8, 2025

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