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The differences between client specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a resolution specialist. Additionally, a client specialist has an average salary of $41,368, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Client Specialist | Resolution Specialist | |
| Yearly salary | $41,368 | $38,984 |
| Hourly rate | $19.89 | $18.74 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 45% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Client specialists and resolution specialists have different pay scales, as shown below.
| Client Specialist | Resolution Specialist | |
| Average salary | $41,368 | $38,984 |
| Salary range | Between $26,000 And $64,000 | Between $26,000 And $57,000 |
| Highest paying City | New York, NY | Ewing, NJ |
| Highest paying state | New York | Connecticut |
| Best paying company | McKinsey & Company Inc | IBM |
| Best paying industry | Technology | Finance |
There are a few differences between a client specialist and a resolution specialist in terms of educational background:
| Client Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and resolution specialists' demographics:
| Client Specialist | Resolution Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |