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The differences between collectionss, customer service and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collections, customer service and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $32,870 average annual salary of a collections, customer service.
The top three skills for a collections, customer service include strong customer service, customer service and payment arrangements. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Collections, Customer Service | Customer Service Specialist | |
| Yearly salary | $32,870 | $33,238 |
| Hourly rate | $15.80 | $15.98 |
| Growth rate | -8% | -4% |
| Number of jobs | 161,544 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 43% |
| Average age | 46 | 40 |
| Years of experience | 12 | 12 |
A collections customer service or collections agent is the person who is in charge of collecting past-due bill payments. Collections agents establish a list of individuals who failed to make their payments. They organize the list based on the severity of their delinquency. It is their task to find the location of the customers through background checks, credit bureau information, and loan documents. Those who are interested in this job should develop skills in intuition, quick thinking, problem-solving, and communication.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Collectionss, customer service and customer service specialists have different pay scales, as shown below.
| Collections, Customer Service | Customer Service Specialist | |
| Average salary | $32,870 | $33,238 |
| Salary range | Between $27,000 And $39,000 | Between $26,000 And $42,000 |
| Highest paying City | Danvers, MA | Boston, MA |
| Highest paying state | Virginia | Massachusetts |
| Best paying company | University of California | Dell |
| Best paying industry | Automotive | Finance |
There are a few differences between a collections, customer service and a customer service specialist in terms of educational background:
| Collections, Customer Service | Customer Service Specialist | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between collectionss, customer service' and customer service specialists' demographics:
| Collections, Customer Service | Customer Service Specialist | |
| Average age | 46 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |