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The differences between contact center managers and assistant center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a contact center manager has an average salary of $57,880, which is higher than the $36,021 average annual salary of an assistant center manager.
The top three skills for a contact center manager include professional development, IVR and project management. The most important skills for an assistant center manager are data entry, math, and loss prevention.
| Contact Center Manager | Assistant Center Manager | |
| Yearly salary | $57,880 | $36,021 |
| Hourly rate | $27.83 | $17.32 |
| Growth rate | 6% | 6% |
| Number of jobs | 117,401 | 317,049 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 55% |
| Average age | 47 | 44 |
| Years of experience | - | 6 |
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
An assistant center manager is in charge of overseeing the practices and operations in a facility, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around performing administrative support tasks such as managing budgets and schedules, producing progress reports, processing documents, answering calls and correspondence, maintaining records of transactions, updating databases, and assessing the performance of the workforce to ensure client satisfaction. Furthermore, it is essential to implement the company's policies and regulations to maintain a safe and productive work environment for everyone.
Contact center managers and assistant center managers have different pay scales, as shown below.
| Contact Center Manager | Assistant Center Manager | |
| Average salary | $57,880 | $36,021 |
| Salary range | Between $28,000 And $119,000 | Between $26,000 And $49,000 |
| Highest paying City | New York, NY | McLean, VA |
| Highest paying state | New Jersey | New York |
| Best paying company | Capgemini | Michigan State University |
| Best paying industry | - | Transportation |
There are a few differences between a contact center manager and an assistant center manager in terms of educational background:
| Contact Center Manager | Assistant Center Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between contact center managers' and assistant center managers' demographics:
| Contact Center Manager | Assistant Center Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 52.0% Female, 48.0% |
| Race ratio | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |