Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between contact center managers and junior project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a junior project manager has an average salary of $60,672, which is higher than the $57,880 average annual salary of a contact center manager.
The top three skills for a contact center manager include professional development, IVR and project management. The most important skills for a junior project manager are project management, sharepoint, and project scope.
| Contact Center Manager | Junior Project Manager | |
| Yearly salary | $57,880 | $60,672 |
| Hourly rate | $27.83 | $29.17 |
| Growth rate | 6% | -8% |
| Number of jobs | 117,401 | 116,530 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
The junior project manager plans to organize and direct project-related operations in the company. Junior project managers define the scope of projects. Their duties include resource planning, developing schedules, documentation, time estimation, and activity sequencing. They should develop communication skills, risk management, and the ability to motivate, risk management, and business development and management. Orientation to detail, leadership skills, and knowledge of business are also necessary for this job.
Contact center managers and junior project managers have different pay scales, as shown below.
| Contact Center Manager | Junior Project Manager | |
| Average salary | $57,880 | $60,672 |
| Salary range | Between $28,000 And $119,000 | Between $36,000 And $100,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Capgemini | Credit Suisse |
| Best paying industry | - | Technology |
There are a few differences between a contact center manager and a junior project manager in terms of educational background:
| Contact Center Manager | Junior Project Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between contact center managers' and junior project managers' demographics:
| Contact Center Manager | Junior Project Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.6% Asian, 8.9% White, 65.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |