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The differences between contact center managers and managers, project management can be seen in a few details. Each job has different responsibilities and duties. Additionally, a manager, project management has an average salary of $102,925, which is higher than the $57,880 average annual salary of a contact center manager.
The top three skills for a contact center manager include professional development, IVR and project management. The most important skills for a manager, project management are project management, risk management, and portfolio.
| Contact Center Manager | Manager, Project Management | |
| Yearly salary | $57,880 | $102,925 |
| Hourly rate | $27.83 | $49.48 |
| Growth rate | 6% | 16% |
| Number of jobs | 117,401 | 263,655 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
The role of a project management manager involves the planning, execution, monitoring, control, and closure of projects. Project managers oversee the scope of the entire project, the team, success or failure, and its resources. They facilitate productivity and commitment, remove obstacles, and motivate their team members. Their skills should include leadership, critical thinking, communication, negotiating, and risk management. They should also know about cost management, scheduling, and task management.
Contact center managers and managers, project management have different pay scales, as shown below.
| Contact Center Manager | Manager, Project Management | |
| Average salary | $57,880 | $102,925 |
| Salary range | Between $28,000 And $119,000 | Between $73,000 And $144,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Capgemini | Ropes & Gray |
| Best paying industry | - | Pharmaceutical |
There are a few differences between a contact center manager and a manager, project management in terms of educational background:
| Contact Center Manager | Manager, Project Management | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between contact center managers' and managers, project management' demographics:
| Contact Center Manager | Manager, Project Management | |
| Average age | 47 | 47 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 61.9% Female, 38.1% |
| Race ratio | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 9.0% White, 65.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |