Area Chief of Staff Veterinarian
Mason, OH
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
AREA CHIEF OF STAFF
The pay range for this role (full-time) is $128,635 - $185,806 annually. This role is also eligible for variable pay based on production.
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, abilities, and education, and may vary depending on location and schedule.
SUMMARY OF JOB PURPOSE AND FUNCTION
The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.
ESSENTIAL RESPONSIBILITIES
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors.
Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.
Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals.
Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role.
Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs.
Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team.
Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes.
Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod.
Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps.
Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention.
Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.
Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals.
Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience.
Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality - The consumer is our boss, quality is our work, and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS / COMPETENCIES
Leadership
Plans and Aligns
Drives Vision and Purpose
Develops Talent
Manages Conflict
Financial Acumen
Managers Complexity
Functional
Attracts Top Talent
Communicates Effectively
Drives Results
Ensures Accountability
Functional/Technical Skills
CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Surgical skills - Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning.
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
Computer skills - Comfortably and confidently uses a computer and specialized software.
ATTITUDES (WILL DO)
Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand.
Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence - Able and willing to perform tasks and duties without supervision.
Tolerance for Stress / Resiliency - Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS
Ability to work at a computer for long periods of time.
Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment.
The noise level in the work environment is moderately high.
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Some travel required, to assist other area hospitals as well as for vendor visits and associate education.
Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control.
DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working.
USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment.
EXPERIENCE, EDUCATION AND/OR TRAINING
Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required.
Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals.
3 years of experience in small animal medicine and surgery practice.
BENEFITS
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:
Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
We believe that embracing inclusion and diversity enables us to live our Purpose:
A BETTER WORLD FOR PETS.
#LI-KL2
Auto-ApplyDirector of Middle School Program
Cleveland, OH
Department Programming Job Status Full-Time Reports To Chief Program Officer Job Type Regular Positions Supervised Program Managers FLSA Status Exempt Amount of Travel 50% local travel Work Schedule M-F 9:00 - 5:00 or 10 -6:00, flexibility; Occasional evenings and weekends
POSITION SUMMARY
The Director of Middle School Programs, under the guidance of the Chief Program Officer (CPO), provides strategic leadership, oversight, and support for all middle school programs. The position is also responsible for building team capacity, managing program operations and using data to drive continuous improvement and scholar outcomes. The director ensures the development and delivery of a high-quality engaging program that aligns with ODA's mission. This role also includes supervising the Middle School Program Manager and the Middle School Programming team.
ESSENTIAL FUNCTIONS
* Program Management:
* Provides strategic oversight to the middle school program to ensure operational excellence and quality.
* Manages ODA's four core Northeast Ohio middle school programs: afterschool, summer, family and scholar trips.
* Oversees scholar recruitment and retention. Ensures programs are operating at capacity.
* Responsible for ensuring clear and effective communication at programmatic level so scholars and families have the information needed for full engagement.
* Ensures programs reflect principles of diversity, equity, inclusion, and belonging.
* Ensures consistent implementation of afterschool programming across sites.
* Collaborates with the CPO to effectively onboard the programming team.
* Ensures effective design and implementation of new and existing programs.
* Collaborates with the CPO and Summer Programming Leadership Team to help plan and prepare for summer camp.
* Collaborates with the Director of Family Engagement to provide vision and structured family programming that is responsive to families' needs.
* Collaborates with the CPO on the design of scholar trips.
* Manages the implementation of scholar trips.
* Oversees the middle school budgets, including afterschool, summer, family, and travel.
* Collaborates with the CPO to ensure effective and timely client communications.
* Collaborates with Compliance, Operations and Data Managers to ensure efficient and effective systems.
* Maintains annual programming calendar including dates of operation, family events, district-specific events, services learning trip, field trips, and coordinates transportation with the Operations Manager.
* Collaborates with the CPO, to prepare, plan and deliver effective staff professional development programs.
* Collaborates across departments including finance, advancement, and marketing and communication.
* Oversees scholars and families onboarding process.
* Develops a comprehensive curriculum for middle school that aligns with Ohio Department of Education and Workforce (ODEW), ODA, and other academic standards and expectations.
* Coordinates and builds partnerships with stakeholders necessary for curriculum and program.
* Leads, plans and coordinates middle school summer camp including the management of partners and the overall summer programming quality.
* Coordinates and develops career and college pathways for middle school scholars.
* Develops a pathway to transition middle school graduates into ODA high school program. This includes a peer mentor system between high school scholars and middle school scholars.
* Staff Management
* Builds and leads a collaborative team.
* Co-leads programming team meetings with the CPO and the Program Managers.
* Leads weekly Programming Leadership Team meetings.
* Collaborates with the CPO and COO to develop program and team members' goals and professional development plans.
* Conducts weekly one-on-one meetings with direct reports.
* Conducts quarterly performance conversations direct reports.
* Provides ongoing coaching, feedback, and support to direct reports.
* Responsible for ensuring clear and effective communication at programmatic level so scholars and families have the information needed for full engagement
* Identifies training needs among staff and works with team to deliver training to enhance programming
* Attends budget review meetings with direct reports and CFO.
* Manages, motivates, and guides team members to achieve departmental and organizational goals. Foster a positive work culture.
* Evaluates staff performance regularly, providing constructive feedback and fostering career development.
* Program Quality and Assessment
* Implements logic models.
* Along with the CPO and Senior Director of Advancement, establishes and maintains data collection methods to track the progress of each scholar.
* Implements program assessments according to assessment calendar.
* Collaborates with the CPO and Data Manager to implement evaluation instruments.
* Conducts quarterly campus observations to ensure high-quality programming.
* Collaborates with the CPO to implement the program-level assessment.
* Responsible for the attainment of all program goals, including but not limited to, recruitment, academic, social emotional learning, family, compliance, and data collection.
* Ensures program data is effectively gathered and stored.
* Partnerships
* Builds a collaborative relationship with all school personnel.
* Builds strong relationships with community partners.
* Serves as the primary point of contact for external partners engaged with the middle school program.
* Builds strong partnerships with schools and community partners.
* Ensures effective and consistent communication between families, school leadership, and community partners.
* Leads communication efforts with the families, fostering strong family engagement and ensuring active participation in student activities and events.
ORGANIZATIONAL VALUES AND PRIORITIES
* Advances the organization's professional image.
* Promotes the organization's mission, philosophy, and vision.
* Maintains open and effective communications.
* Uses problem-solving techniques to tactfully address questions and concerns.
* Maintains a professional appearance.
* Maintains the confidentiality of privileged information.
* Participates as an active member of the leadership team.
* Upholds company policies and follows administrative guidelines and procedures.
* Provides staff leadership. Engenders staff enthusiasm and teamwork. Promotes a safe, efficient, and effective work/learning environment. Advances the change process. Implements strategies and timelines to accomplish company objectives. Helps resolve problems.
* Serves as a liaison between the leadership team and program staff.
* Develops a strong culture among staff, parents, and the community based on ODA values.
* Maintains up-to-date knowledge around emerging program trends.
* Collaborates with managers to administer approved budgets for assigned areas of responsibility.
* Prepares and maintains accurate records. Submits required paperwork on time.
* Assists with other Programming Department initiatives as necessary.
POSITION QUALIFICATIONS
ODA Values - Essential Ten:
* 100% For Our Kids: We place scholar success and safety above all else. We understand that scholars may need support at unlikely times and in uncommon ways, and we don't shy away from uncomfortable conversations. We believe that no action is taken in vain.
* Inclusivity: Our diversity is our greatest asset, empowering us to serve scholars and families based on individual need. Everyone's voice is heard at the same volume, and we provide space for open dialogue.
* Communication: When we are communicating effectively, information travels clearly through the organization. The rationale behind the decisions takes center stage.
* Positive Intent: Everyone is working to the best of their ability and with the best interests of the organization and our communities in mind. We welcome and respect diverse and creative ideas because traveling the road of success can look very different for everyone.
* Progress: To always be better that yesterday. Excellence is not an immediate achievement, but rather a product of daily improvement.
* Equity: We promote equal access to the resources that our scholars and families need to thrive. Striving for justice in all things removes the barriers to equity in our education system and our communities.
* Preparedness: We are intentional in our work, taking care to plan each step and interrogate every choice while exploring unconventional options. We pay attention to how scholars and families might respond and leave no stone unturned.
* Compassion: We do our best to walk a mile in someone else's shoes because it is easy to judge others by their actions and ourselves by our intent. We always aim to establish a trusting and safe space for everyone to be their authentic selves.
* Collaboration: We build trust, develop a purpose, and empower individuals to better serve our community. Collaboration strengthens our culture and leads to longstanding investment. Our work is done best when we synthesize the diverse facts and strengths of our staff to provide the best possible service for our families, scholars, and community.
* Curiosity: We take time to learn and grow from every experience. Our motivation is to intentionally develop ourselves in service of our mission. We are intentional in developing and motivating ourselves.
SKILLS & ABILITIES
Education:
* Bachelor's degree in Education, social work or related field required.
* Master's Degree preferred.
Experience:
* Experience in education in a non-profit setting highly desirable.
* Minimum of three years of supervisory experience.
* Classroom management and curricula design and implementation experience preferred.
Technical Skills:
* Proficient in Microsoft Office Suite
* Strong organizational Skills
Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Other Requirements:
* Valid driver's license
* Must be certified as a Level III Administrator through the Ohio Child Care Resource and Referral Association (OCCRA)
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Lift/Carry
Speak
F
Stand
O
Walk
F
Sit
F
Handling /Fingering
F
Reach Outward
O
Reach Above Shoulder
O
Climb
N
Climb Stairs
O
Crawl
N
Squat or Kneel
O
Bend
O
10 lbs or less
C
11-20 lbs
O
21-50 lbs
N
51-100 lbs
N
Over 100 lbs
N
Push/Pull
12 lbs or less
O
13-25 lbs
N
26-40 lbs
N
41-100 lbs
N
Other Physical Requirements, e.g., Vision, Hearing, Touch:
* Candidate must be able to perform the role with or without reasonable accommodations.
WORK ENVIRONMENT
* A school environment in a controlled atmosphere building.
Chief of Staff Veterinarian
Poland, OH
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
CHIEF OF STAFF
The pay range for this role (full-time) is $117,719 - $170,039. This role is also eligible for variable pay based on production.
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location and schedule.
SUMMARY OF JOB PURPOSE AND FUNCTION
The primary purpose and function of the Chief of Staff is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. This position advocates for pets and their quality of life; builds a long-term bonding relationship with clients; contributes to the development and maintenance of the human-pet bond; educates clients and hospital associates on all aspects of pet health. The Chief of Staff partners with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
ESSENTIAL RESPONSIBILITIES AND TASKS
The ratio of time spent on leadership duties and practicing veterinarian responsibilities will vary depending on the hospital situation; the Chief of Staff must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20%-30% leadership duties and 70%-80% veterinarian duties.
Leadership Responsibilities (approximately 20-30% of time):
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Partner with the Practice Manager (if applicable) to manage the hospital as role models and champions of the Banfield brand to provide consistent high-quality care and exceptional service to the most pets and clients and to maximize efficiency, productivity and profitability. Train the team on Banfield guidelines and practices and supervise associates to ensure compliance.
Oversee and train associates on professional, efficient and exceptional client service (lead by example), to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
Follow all Banfield protocols and practices and be responsible for ensuring that associates achieve practice priorities while building our culture and brand.
Identify potential “bottlenecks” and formulate solutions to remove barriers in medical operations that would impede the doctors from providing world class care.
Partner with the Medical Director, Field Director, and Practice Manager (if applicable) to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate hospital associates.
Direct, lead and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.
Work with the Medical Director to establish development plans (PDPs) for the Associate Veterinarians and focus teams to deliver the practice priorities and exceed goals while building our culture and brand.
Effectively create and maintain veterinarians' schedules and work with Practice Manager to schedule associates to meet client needs according to Banfield guidelines, while proactively planning time off and CE scheduling.
Provide effective communication between associates, clients, field leadership and Central Team Support.
Act as communications liaison, including holding routine hospital team meetings, sharing business information and messaging to all hospital associates, ensuring they remain informed, engaged and have opportunities to provide feedback.
Provide inspirational leadership to the team by creating a positive professional relationship with the Practice Manager, PetSmart associates, adoption center agencies, clients, field leadership and Central Team Support.
Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
Develop annual planning, budgeting and hospital productivity levels for the hospital in partnership with the Practice Manager (if applicable), Field Director and Medical Director.
Partner with area Field Director and Medical Director to execute market objectives, goals, strategies and measurements (OGSMs).
Participate in market level teams, discussions, and initiatives.
Partner with the Practice Manager to deliver outstanding financial results for assigned hospital.
Responsible for the development of technical, medical skills for veterinary assistants/technicians.
Responsible for ensuring all associates adhere to Banfield dress and grooming guidelines.
Provide leadership to other area hospitals as needed throughout the market.
Ensure compliance with all practice policies and procedures and with all local, state and federal laws. Other job duties as assigned.
Associate Veterinarian Responsibilities (70-80% of time):
Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
Assimilate information gathered through effective history taking, physical examination and diagnostic workup to arrive at an appropriate and effective clinical decision.
Practice evidence-based medicine and preventive care when data or guidelines exist, using sound judgment when they do not.
Practice veterinary medicine in a manner compliant with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws and Banfield Code of Ethics, along with appropriate medical record documentation; ensure the hospital team maintains complete medical records that meet practice quality control guidelines.
Lead the veterinary hospital team through the daily schedule and caseload, delegating tasks to paraprofessionals and improving hospital efficiency.
Provide professional, efficient and exceptional service, including prescribing and administering preventive care for the wellness needs of pets as well as diagnosing and treating diseases and injuries of pets.
Advocate for preventive care and adoption of wellness plans.
Effectively communicate diagnosis and treatment plan to veterinary medical team and client.
Prescribe and administer drugs and vaccines as appropriate.
Perform surgery on pets as necessary for the treatment of pets within Banfield's protocols, using standard medical instruments and equipment.
Promote the safety of pets, clients and associates by ensuring the hospital team is utilizing safe restraining techniques, following standard practice guidelines, and maintaining clean, sterile and organized treatment areas, exam rooms and laboratory areas.
Strive to achieve performance metrics outlined by medical and field leadership.
Demonstrate integrity and ethics in all actions and behaviors.
Address and resolve client concerns arising from the medical care of a pet.
Develop strong lasting relationships with clients.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality - The consumer is our boss, quality is our work, and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS / COMPETENCIES
Leadership
Conflict Management
Customer Focus
Developing Direct Reports
Directing Others
Building Effective Teams
Functional
Hiring and Staffing
Communication Skills
Managing and Measuring work
Peer Relationships
Drive for Results
CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
Surgical skills - Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning.
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
Computer skills - Comfortably and confidently uses a computer and specialized software.
ATTITUDES (WILL DO)
Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand.
Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence - Able and willing to perform tasks and duties without supervision.
Tolerance for Stress / Resiliency - Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
The noise level in the work environment is moderately high.
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate medical equipment.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Some travel required, to assist other area hospitals as well as for vendor visits and associate education.
Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control.
DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working.
USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment.
EXPERIENCE, EDUCATION AND/OR TRAINING
Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
Two years clinical experience required.
1-3 years coaching and developing associate doctors required.
Meets all required clinical competencies.
BENEFITS
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:
Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.
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