Courtesy associate vs service representative

The differences between courtesy associates and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a courtesy associate and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $27,599 average annual salary of a courtesy associate.

The top three skills for a courtesy associate include customer service, customer assistance and groceries. The most important skills for a service representative are customer service, client service, and patients.

Courtesy associate vs service representative overview

	Courtesy Associate	Service Representative
Yearly salary	$27,599	$33,692
Hourly rate	$13.27	$16.20
Growth rate	-4%	-4%
Number of jobs	45,069	210,671
Job satisfaction	-	5
Most common degree	High School Diploma, 51%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Courtesy associate vs service representative salary

Courtesy associates and service representatives have different pay scales, as shown below.

	Courtesy Associate	Service Representative
Average salary	$27,599	$33,692
Salary range	Between $15,000 And $48,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between courtesy associate and service representative education

There are a few differences between a courtesy associate and a service representative in terms of educational background:

	Courtesy Associate	Service Representative
Most common degree	High School Diploma, 51%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Courtesy associate vs service representative demographics

Here are the differences between courtesy associates' and service representatives' demographics:

	Courtesy Associate	Service Representative
Average age	40	40
Gender ratio	Male, 88.4% Female, 11.6%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 18.9% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between courtesy associate and service representative duties and responsibilities

Courtesy associate example responsibilities.

Manage transactions including cash, check, credit, and EBT transactions.
Thank them for shopping with Sam's.
Push carts and run a register when it are needed.
collect carts make bales carry-outs run register upon management request
Display exceptional multitasking skills by greeting/helping customers with groceries and loading heavy items.
Develop sharp customer service skills while employing Kroger's excellent customer engagement training.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Courtesy associate vs service representative skills

Common courtesy associate skills

Customer Service, 43%
Customer Assistance, 10%
Groceries, 8%
Front End, 7%
Sales Floor, 4%
Customer Complaints, 3%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Courtesy Associate
Courtesy Associate vs Service Representative

Updated January 8, 2025

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