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The differences between customer contact specialists and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer contact specialist and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $35,056 average annual salary of a customer contact specialist.
The top three skills for a customer contact specialist include outbound calls, inbound calls and powerpoint. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Contact Specialist | Customer Service Consultant | |
| Yearly salary | $35,056 | $37,471 |
| Hourly rate | $16.85 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,402 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Contact Specialist interacts with customers in providing information in response to product and service inquiries. They manage and provide resolution to client complaints. They respond to customer queries accurately and in time through email or phone. Part of their responsibilities is to develop corporate reputation thru excellent customer service. Customer Contact Specialist also coordinates front-desk activities like redirecting phone calls.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer contact specialists and customer service consultants have different pay scales, as shown below.
| Customer Contact Specialist | Customer Service Consultant | |
| Average salary | $35,056 | $37,471 |
| Salary range | Between $25,000 And $48,000 | Between $20,000 And $68,000 |
| Highest paying City | Quincy, MA | Hartford, CT |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | Deloitte | Accenture |
| Best paying industry | Insurance | Technology |
There are a few differences between a customer contact specialist and a customer service consultant in terms of educational background:
| Customer Contact Specialist | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer contact specialists' and customer service consultants' demographics:
| Customer Contact Specialist | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.0% Female, 65.0% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.7% Hispanic or Latino, 21.5% Asian, 6.5% White, 55.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |