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The differences between customer relations specialists and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations specialist and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a customer relations specialist include customer relations, data entry and work ethic. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Relations Specialist | Certified Medical Technician | |
| Yearly salary | $37,827 | $38,859 |
| Hourly rate | $18.19 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 215,862 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer relations specialists and certified medical technicians have different pay scales, as shown below.
| Customer Relations Specialist | Certified Medical Technician | |
| Average salary | $37,827 | $38,859 |
| Salary range | Between $27,000 And $52,000 | Between $28,000 And $53,000 |
| Highest paying City | Columbia, MD | Denton, TX |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Deloitte | Favorite Healthcare Staffing |
| Best paying industry | Automotive | Health Care |
There are a few differences between a customer relations specialist and a certified medical technician in terms of educational background:
| Customer Relations Specialist | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between customer relations specialists' and certified medical technicians' demographics:
| Customer Relations Specialist | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |