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The differences between customer relations specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations specialist and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a customer relations specialist include customer relations, data entry and work ethic. The most important skills for a client relations specialist are client relations, customer service, and data entry.
| Customer Relations Specialist | Client Relations Specialist | |
| Yearly salary | $37,827 | $39,902 |
| Hourly rate | $18.19 | $19.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 215,862 | 200,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 64% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Customer relations specialists and client relations specialists have different pay scales, as shown below.
| Customer Relations Specialist | Client Relations Specialist | |
| Average salary | $37,827 | $39,902 |
| Salary range | Between $27,000 And $52,000 | Between $27,000 And $58,000 |
| Highest paying City | Columbia, MD | Washington, DC |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Deloitte | McKinsey & Company Inc |
| Best paying industry | Automotive | Real Estate |
There are a few differences between a customer relations specialist and a client relations specialist in terms of educational background:
| Customer Relations Specialist | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations specialists' and client relations specialists' demographics:
| Customer Relations Specialist | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |