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The differences between customer relations specialists and customer relations coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations specialist and a customer relations coordinator. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a customer relations specialist include customer relations, data entry and work ethic. The most important skills for a customer relations coordinator are customer service, customer relations, and customer satisfaction.
| Customer Relations Specialist | Customer Relations Coordinator | |
| Yearly salary | $37,827 | $37,953 |
| Hourly rate | $18.19 | $18.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 215,862 | 177,951 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
Customer relations specialists and customer relations coordinators have different pay scales, as shown below.
| Customer Relations Specialist | Customer Relations Coordinator | |
| Average salary | $37,827 | $37,953 |
| Salary range | Between $27,000 And $52,000 | Between $27,000 And $52,000 |
| Highest paying City | Columbia, MD | Oakland, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Deloitte | World Fuel Services |
| Best paying industry | Automotive | Automotive |
There are a few differences between a customer relations specialist and a customer relations coordinator in terms of educational background:
| Customer Relations Specialist | Customer Relations Coordinator | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations specialists' and customer relations coordinators' demographics:
| Customer Relations Specialist | Customer Relations Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 34.1% Female, 65.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |