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The differences between customer resolution specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a customer engagement specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $36,509 average annual salary of a customer resolution specialist.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Customer Resolution Specialist | Customer Engagement Specialist | |
| Yearly salary | $36,509 | $41,014 |
| Hourly rate | $17.55 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 217,031 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Customer resolution specialists and customer engagement specialists have different pay scales, as shown below.
| Customer Resolution Specialist | Customer Engagement Specialist | |
| Average salary | $36,509 | $41,014 |
| Salary range | Between $28,000 And $47,000 | Between $25,000 And $64,000 |
| Highest paying City | Portland, OR | Washington, DC |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | National General Insurance | NVIDIA |
| Best paying industry | Finance | Health Care |
There are a few differences between a customer resolution specialist and a customer engagement specialist in terms of educational background:
| Customer Resolution Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and customer engagement specialists' demographics:
| Customer Resolution Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |