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The differences between customer resolution specialists and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $36,509 average annual salary of a customer resolution specialist.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Customer Resolution Specialist | Customer Relations Representative | |
| Yearly salary | $36,509 | $38,632 |
| Hourly rate | $17.55 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 235,295 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Customer resolution specialists and customer relations representatives have different pay scales, as shown below.
| Customer Resolution Specialist | Customer Relations Representative | |
| Average salary | $36,509 | $38,632 |
| Salary range | Between $28,000 And $47,000 | Between $29,000 And $50,000 |
| Highest paying City | Portland, OR | New York, NY |
| Highest paying state | Alaska | New Jersey |
| Best paying company | National General Insurance | Cook Children's Medical Center |
| Best paying industry | Finance | Finance |
There are a few differences between a customer resolution specialist and a customer relations representative in terms of educational background:
| Customer Resolution Specialist | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and customer relations representatives' demographics:
| Customer Resolution Specialist | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |