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The differences between customer resolution specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a customer relations specialist. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $36,509 average annual salary of a customer resolution specialist.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Customer Resolution Specialist | Customer Relations Specialist | |
| Yearly salary | $36,509 | $37,827 |
| Hourly rate | $17.55 | $18.19 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 215,862 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Customer resolution specialists and customer relations specialists have different pay scales, as shown below.
| Customer Resolution Specialist | Customer Relations Specialist | |
| Average salary | $36,509 | $37,827 |
| Salary range | Between $28,000 And $47,000 | Between $27,000 And $52,000 |
| Highest paying City | Portland, OR | Columbia, MD |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | National General Insurance | Deloitte |
| Best paying industry | Finance | Automotive |
There are a few differences between a customer resolution specialist and a customer relations specialist in terms of educational background:
| Customer Resolution Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and customer relations specialists' demographics:
| Customer Resolution Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |