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The differences between customer resolution specialists and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $36,509 average annual salary of a customer resolution specialist.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.
| Customer Resolution Specialist | Customer Sales Representative | |
| Yearly salary | $36,509 | $38,744 |
| Hourly rate | $17.55 | $18.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 303,801 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
Customer resolution specialists and customer sales representatives have different pay scales, as shown below.
| Customer Resolution Specialist | Customer Sales Representative | |
| Average salary | $36,509 | $38,744 |
| Salary range | Between $28,000 And $47,000 | Between $27,000 And $54,000 |
| Highest paying City | Portland, OR | Santa Rosa, CA |
| Highest paying state | Alaska | Hawaii |
| Best paying company | National General Insurance | Merck |
| Best paying industry | Finance | Finance |
There are a few differences between a customer resolution specialist and a customer sales representative in terms of educational background:
| Customer Resolution Specialist | Customer Sales Representative | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and customer sales representatives' demographics:
| Customer Resolution Specialist | Customer Sales Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 44.9% Female, 55.1% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |