Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer resolution specialists and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a customer service liaison. Additionally, a customer resolution specialist has an average salary of $36,509, which is higher than the $36,143 average annual salary of a customer service liaison.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.
| Customer Resolution Specialist | Customer Service Liaison | |
| Yearly salary | $36,509 | $36,143 |
| Hourly rate | $17.55 | $17.38 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 206,705 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Customer resolution specialists and customer service liaisons have different pay scales, as shown below.
| Customer Resolution Specialist | Customer Service Liaison | |
| Average salary | $36,509 | $36,143 |
| Salary range | Between $28,000 And $47,000 | Between $27,000 And $47,000 |
| Highest paying City | Portland, OR | Washington, DC |
| Highest paying state | Alaska | California |
| Best paying company | National General Insurance | Pwc |
| Best paying industry | Finance | Technology |
There are a few differences between a customer resolution specialist and a customer service liaison in terms of educational background:
| Customer Resolution Specialist | Customer Service Liaison | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and customer service liaisons' demographics:
| Customer Resolution Specialist | Customer Service Liaison | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |