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The differences between customer resolution specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a resolution specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $36,509 average annual salary of a customer resolution specialist.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Customer Resolution Specialist | Resolution Specialist | |
| Yearly salary | $36,509 | $38,984 |
| Hourly rate | $17.55 | $18.74 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 152,590 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Customer resolution specialists and resolution specialists have different pay scales, as shown below.
| Customer Resolution Specialist | Resolution Specialist | |
| Average salary | $36,509 | $38,984 |
| Salary range | Between $28,000 And $47,000 | Between $26,000 And $57,000 |
| Highest paying City | Portland, OR | Ewing, NJ |
| Highest paying state | Alaska | Connecticut |
| Best paying company | National General Insurance | IBM |
| Best paying industry | Finance | Finance |
There are a few differences between a customer resolution specialist and a resolution specialist in terms of educational background:
| Customer Resolution Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and resolution specialists' demographics:
| Customer Resolution Specialist | Resolution Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |