Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer resolution specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a retention specialist. Additionally, a retention specialist has an average salary of $37,175, which is higher than the $36,509 average annual salary of a customer resolution specialist.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
| Customer Resolution Specialist | Retention Specialist | |
| Yearly salary | $36,509 | $37,175 |
| Hourly rate | $17.55 | $17.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 199,631 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
Customer resolution specialists and retention specialists have different pay scales, as shown below.
| Customer Resolution Specialist | Retention Specialist | |
| Average salary | $36,509 | $37,175 |
| Salary range | Between $28,000 And $47,000 | Between $28,000 And $48,000 |
| Highest paying City | Portland, OR | Los Angeles, CA |
| Highest paying state | Alaska | California |
| Best paying company | National General Insurance | Adobe |
| Best paying industry | Finance | Finance |
There are a few differences between a customer resolution specialist and a retention specialist in terms of educational background:
| Customer Resolution Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and retention specialists' demographics:
| Customer Resolution Specialist | Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |