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The differences between customer resolution specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $36,509 average annual salary of a customer resolution specialist.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a service specialist are patients, social work, and criminal justice.
| Customer Resolution Specialist | Service Specialist | |
| Yearly salary | $36,509 | $44,150 |
| Hourly rate | $17.55 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 207,020 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Customer resolution specialists and service specialists have different pay scales, as shown below.
| Customer Resolution Specialist | Service Specialist | |
| Average salary | $36,509 | $44,150 |
| Salary range | Between $28,000 And $47,000 | Between $27,000 And $71,000 |
| Highest paying City | Portland, OR | Boston, MA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | National General Insurance | Ropes & Gray |
| Best paying industry | Finance | Technology |
There are a few differences between a customer resolution specialist and a service specialist in terms of educational background:
| Customer Resolution Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and service specialists' demographics:
| Customer Resolution Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |