Customer service representative jobs in Dunedin, FL - 1,546 jobs
All
Customer Service Representative
Client Specialist
Call Center Representative
Reservations Agent
Bilingual Customer Service
Customer Relations Specialist
Associate Customer Service Representative
Senior Customer Service Representative
Client Service Associate
Inbound Sale Representative
Customer Service Expert
Bilingual Customer Service Specialist (Spanish) (Floater)
Sherwin-Williams 4.5
Customer service representative job in Bradenton, FL
CustomerService Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates CustomerService Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerService Specialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
The individual selected for this role will be expected to work at stores within a 40 mile radius of Store #2305 located at: 5203 Cortez Rd, Bradenton FL 34210 Additional Locations Include -
************-A 14th St W Bradenton FL 34207
702499 - 10520 Portal Crossing West, Bradenton FL 34211
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 - Online Application
Find the role(s) that interest you on our Careers page: ******************************
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 - Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 - In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customerservice position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
#SHWSalesBL
$26k-32k yearly est. Auto-Apply 5d ago
Looking for a job?
Let Zippia find it for you.
(CSR + Finance) Decedent Solutions Associate
SGS Technologie 3.5
Customer service representative job in Saint Petersburg, FL
Key Skills:
Strong data entry accuracy (5,500 KPH / 85%+)
Customerservice & email-based inquiry handling
Financial transaction processing experience preferred; training provided. Candidates should have finance company experience or a recent finance-related degree.
Job Description
Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in St. Petersburg, FL
Responsibilities:
• Processes financial transactions accurately.
• Answers and responds to email inquiries.
• Assist with requests for information, referring more complex matters to colleagues.
• Carry out standard customerservice activities and handle simple customer inquiries.
• Maintain files and records.
• Organize own work schedule each day in line with changing priorities.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Processes forms and performs basic distributions and internal transfers.
• Interprets rules and regulations by applying Decedent Solutions knowledge.
• Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution
• Maintains knowledge of rules and regulations by utilizing internal and external resources, as well as continuous training.
• Communicates, researches and resolves issues with other internal departments.
Work Schedule:
The worker can choose either 8:00am-5:00pm or 9am-6pm
Interview Information:
Interviews will be conducted in person- Tower 2 St. Petersburg, FL
Knowledge of:
• General office practices and procedures.
• Microsoft Word, Access, Excel and Outlook to create/update documents, reports, spreadsheets.
Skills:
• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• At least 2 years of RECENT experience within the financial services, OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred.
• Strong data entry skills with a high attention to detail. **Please administer an alpha-numeric data entry assessment to all candidates. Qualifying scores must be at least 5500 KPH with at least 85% accuracy in order to be considered for the role. Please include the scores on top of the candidate's resume.**
• Professional demeanor
• Problem solving and analytical skills sufficient to assess client issues and accurately provide resolutions.
• Communicate information orally and in writing in a clear and effective manner sufficient to explain complex regulations.
• Acquire and maintain new knowledge in an ever-changing regulatory environment.
• Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
• Supports business processes by effective use of standard office equipment and standard software packages.
• Plan, organize, prioritize and oversee activities to efficiently meet business objectives.
• Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences.
• Meet high customerservice standards.
• Understand and effectively operate all customer management systems.
• Perform elementary data analysis for use in reports to help guide decision making.
• Select, deploy and get the best results from the most appropriate office system.
• Quick learner / ability to learn and apply different processes simultaneously
• Ability to navigate through several different systems at once, using a dual monitor
• Proven reliability - zero to minimal issues with attendance or tardiness with current or previous employers.
Minimum of high school diploma
$40k-53k yearly est. 1d ago
Senior Customer Service Representative
Dunhill Professional Search & Government Solutions
Customer service representative job in Tampa, FL
The Senior CustomerServicerepresentative is responsible for providing leadership and coaching a team of CustomerService Agents, with the goal of meeting program objectives and customerservice level agreements.
Key Responsibilities
Work closely with Supervisors, Site Operations Coordinator, and support staff.
Perform regular monitoring of calls and provide coaching and feedback to customerservicerepresentative staff.
Perform tasks to assure service level requirements are met.
Responsible for assisting Operations Supervisors with daily tasks, such as creation of reporting, completion of logs, and monitoring of call volumes.
Responsible for providing support to customerservicerepresentatives (CSRs) on weekends, when required.
Act as a Point of Contact for operations when required.
Required Qualifications
High School Diploma or GED.
Minimum 2 years call center customerservice experience.
Minimum 1 years of customerservice and team interaction experience or leadership experience.
$31k-38k yearly est. 1d ago
Bilingual Medicaid Customer Service Representative
Leeds Professional Resources 4.3
Customer service representative job in Tampa, FL
FLSA STATUS: Not-Exempt
About Leeds Resources:
At Leeds Professional Resources, our priority is client and candidate customerservice. We want our clients to feel that they have received the best customerservice experience from start to finish of the recruitment process.
We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis.
About our Client
Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need.
The team is looking to add an additional Medical CustomerServiceRepresentative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment.
Job Qualifications:
Bilingual in English and Spanish
Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience
Successful completion of applicable background screening required
$20k-29k yearly est. 5d ago
Bilingual Customer Service Representative
Insight Global
Customer service representative job in Tampa, FL
Insight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem resolution. The CustomerServicesRepresentative will be the first point of contact for customers with general questions regarding billing, account information and filling claims. This is an excellent opportunity to grow within an organization that invests in your professional development
Required Skills and Experience:
- High School Diploma or equivalent is required
-Fluent in Spanish
- 1 year experience in CustomerService area in any industry
- 1 year experience with Microsoft Outlook
- Demonstrated ability to navigate through multiple systems and software's while on the phone with customers
$24k-32k yearly est. 1d ago
Customer Service Representative
Airgas 4.1
Customer service representative job in Largo, FL
Ensure outstanding customerservice through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals to customers. Coordinating with Service Managers and Area Beverage Managers. Following the escalation process to ensure customer satisfaction. Handle general inquiries and some basic troubleshooting. We are responsible for building and maintaining the business relationship with our customers, Service Managers and Area Beverage Managers by providing world class customerservice to our internal and external customers. This position will also be responsible for responding to customer calls and working with Area Beverage Managers and Service Managers to provide products and services to ANC (Airgas National Carbonation) customers.
Responsibilities
Determine course of action according to customers' needs
Work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills.
Follow up with customer and advise on response method and time frame
Coordinate with A/R on delivery issues due to non-payment
Liaison between customers and drivers to help business run efficiently
Non-technical customer support
Handles next level CustomerService issues.
Troubleshooting calls.
Excellent follow up skills
Work with different departments on training and projects
Answer phones and respond to customer request
Provide customers with product and service information
Transfer calls to appropriate departments
Assist with special projects given by supervisors
Assist with voicemail requests
Provide customers with product and service information
Assist with rush deliveries
Update and create processes as needed
Assist with Portal/ Email Orders
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Google Suites and/or Microsoft Suite
$24k-31k yearly est. 4d ago
Client Services Associate
Talentwealth
Customer service representative job in Tampa, FL
TalentWealth Recruiting partners with independent wealth management firms nationwide to attract and place top-tier professionals. Our client, a highly respected independent wealth management firm in Tampa overseeing approximately $450 million in client assets, is seeking an experienced, sharp, and highly motivated Client Service Associate. This individual will provide proactive, in-office support to financial advisors and play a critical role in delivering efficient, high-quality client service within a boutique office environment.
JOB SUMMARY:
Under general supervision, this role uses skills gained through training and experience to provide proactive support to advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks, and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with internal and external clients to resolve most questions and problems, and refer new or unusual issues to a higher level.
ESSENTIAL DUTIES & RESPONSIBILITIES:
This position aids in the operations of the firm by providing concierge support in our solution implementation process. Specific responsibilities include, but are not limited to:
Client Onboarding - This role will prepare new business paperwork as part of our concierge implementation process while working alongside the department lead to monitor client progression through account opening and onboarding.
Client Service: This role will respond to client service inquiries, and prepare/send/submit client service forms and requests.
Data Entry - This role will be responsible for entry and updating of client data within the company's technology systems while ensuring a high level of accuracy (ie. address changes, name updates, beneficiary details, etc).
Client File Maintenance - This role will be responsible for filing client-related materials in their appropriate cloud folder and accumulating materials in the client file for advisors' meetings with clients.
Email Support - This role is responsible for assisting the advisor in the management of email inflow, delegating messages to the team and systems as appropriate, and proofreading dictated emails in preparation for client delivery.
Team Development - All team members participate in internal meetings, and look for ways to improve current systems to share with the team.
QUALIFICATIONS:
The ideal person for this role will be one with excellent time management capabilities and exceptional communication skills. Because this is a client-facing role that prepares paperwork with our New Business & Client Services Department, meticulous attention to detail is a must.
Have at least 5 years of administrative experience with 2 years in the wealth management industry
Bachelor's degree preferred
Excellent written and verbal communication skills with strong interpersonal skills
Organized and thrives in a role with set processes and procedures
Able to work independently and in a team environment
Proficient in Microsoft Excel, Word, Outlook, and SharePoint
Able to manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Warm and friendly demeanor while handling stressful situations
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, and spreadsheets
Uses mathematics sufficient to process account and transaction information
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year + bonus
Benefits:
401(k)
401(k) matching
Dental Insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
$60k-80k yearly 1d ago
Inbound Sales Representative
Alorica 4.1
Customer service representative job in Ridgecrest, FL
CustomerServiceRepresentative
Employment Type: Full-time , $17/hr
Supporting: Sales
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow-up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What'll Set You Up for Success
Required:
High school diploma or GED
6+ months of customerservice or sales experience preferred
For Internal Candidates:
Must not be on any corrective action or performance plans
Must have held your current position for 6+ months
Must have relevant industry/program experience
Location Note: We're currently hiring for this position in Cutler Bay, Florida.
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs that really grow your career
Open access courses through Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Our Values
Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs
$17 hourly Auto-Apply 20d ago
Customer Service Inbound
Partnered Staffing
Customer service representative job in Largo, FL
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Tittle:
Customer Support Representative
Location: Largo
, FL
Must have:
1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day)
2. Call center or retail customerservice experience.
3. Excellent clear communication skills
4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017.
5. Must be able to start 8/22
Job Description:
Role and Responsibilities
Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week
Determine specific breakdown location, and secure appropriate dispatch service for the customerRepresent well established and internationally known brands
Work in a positive, production driven environment
Qualifications and Education Requirements
Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide
Ability to read maps and utilize internet resources to determine customer's location
Active listening skills
1-2 years of experience in CustomerService (Call Center preferred)
High School Diploma or equivalent
Schedule Flexibility is a must
Desire to help others
Possess a positive attitude
Regular, predictable attendance is an essential function of this job
Preferred Software Skills (please include skill level for each)
Intermediate Microsoft Office/Windows Proficiency
Basic PC knowledge and ability
Additional Information
Please contact Roja Maturi at 727-378-1166
$37k-84k yearly est. 6h ago
Call Center Representative *** ONSITE ***
DEX Imaging 3.7
Customer service representative job in Tampa, FL
Description Experienced CustomerServiceRepresentative Desired! Full-Time | Onsite | Monday - FridayJoin a Team Where Your Work MattersLooking for more than just a job? At DEX Imaging, we believe great customerservice starts with happy, supported employees. As a Tier 1 CustomerServiceRepresentative, you'll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we'd love to meet you.What DEX Can Offer You!
Full-time schedule (40 hours per week)
Competitive pay and full benefits package
Competitive PTO and paid holidays
Career growth, development, and internal promotion opportunities
Paid in-house training
Employee recognition and rewards programs
Corporate discounts and employee perks
Full access to our DEXpresso Café with complimentary specialty coffee drinks
A positive, supportive, and team-focused workplace
What You'll Be Doing
Be the first point of contact for customer inquiries
Communicate clearly and professionally with customers and internal teams
Identify customer needs and provide timely, helpful solutions
Answer incoming calls and route them to the appropriate department
Work closely with Tier 2 teams to escalate and resolve technical issues
Track, document, and follow up on unresolved issues
Use multiple systems to accurately capture customer information
Stay current on new processes, tools, and technology
Assist customers via phone, email, chat, and other communication channels
Perform other duties as assigned
What We're Looking For
High school diploma or equivalent experience
2-3 years of customerservice or call center experience preferred
Ability to work onsite from 9:30 a.m. - 6:00 p.m. EST (with flexibility as needed)
Strong multitasking skills (talking and typing at the same time)
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to navigate multiple systems in a fast-paced environment
Empathy, professionalism, and a customer-first mindset
Why DEX Imaging?At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career-not just collect a paycheck. Ready to get started?
Apply today and become part of a company that truly values its people.
$25k-32k yearly est. Auto-Apply 8d ago
Call Center Sales Representative - Sign On Bonus
PODS Enterprises, LLC 4.0
Customer service representative job in Clearwater, FL
At PODS (Portable On Demand Storage), we don't just lead the moving and storage industry we redefined it. Since 1998, we've empowered customers across the U.S. and Canada with flexible, portable solutions that put customers in control of their move. Whether it's a local transition or a cross-country journey, our personalized service makes any experience smoother, smarter, and more human.
We're driven by a culture of trust, authenticity, and continuous improvement. Our team is the heartbeat of our success, and together we strive to make each day better than the last. If you're looking for a place where your work matters, your ideas are valued, and your growth is supported- PODS is your next destination.
JOB SUMMARY
NOTE: Training Class and Shift Schedule for this role is Monday-Friday from 9:00am to 6:00pm with start date of January 26th
PODS Sales and Service Center is searching for sales professionals who want more than just a job. Someone who wants to make a difference in people's lives during one of their biggest transitions: moving. As a Sales Representative, you'll be a friendly voice guiding customers through our proven 5-step consultative sales process. You'll help them find the perfect moving and storage solution while delivering an experience that's stress-free, supportive, and genuinely helpful.
A Day in the Life as a PODS Sales Associate
Your day starts with connecting to customers who are planning a big move. You'll ask questions, listen closely, and match them with the perfect PODS solution - then seal the deal with confidence.
Every call is different: one moment you're helping a family plan a cross-country move, the next you're assisting a service member or answering a quick customerservice question. You'll bring energy, product knowledge, and a customer-first attitude to every interaction.
You'll aim to crush your goals - from sales targets to customer satisfaction - while keeping calls clear, professional, and efficient. At the end of the day, you'll know you've helped people through one of life's biggest transitions while growing your own skills and success.
To see a Day In The Life of a PODS Sales Associate is like CLICK HERE
Pay Rate During Training: $18.00 hr PLUS $1,000 sign-on bonus (see terms below)
Pay Rate Upon Successful 4 Week Training Completion: $18.00 hr + guaranteed commission (up to $500 per month for 3 months)
Pay Rate After First 3 Months From Training Completion: $18.00 + uncapped commission
Your Benefits Would Be:
Hourly pay plus uncapped commission potential
Get paid weekly
Enjoy a no copay health coverage option*
We match your 401(k) contributions up to 5%
Paid time off accrual from day one
Guaranteed commission during your first 90 days
And much more!
What you will need to have:
High School diploma or equivalent
1 + years of call center sales experience with performance-based incentives and metrics
Proficiency with Microsoft Office tools
Adaptability in a fast-paced environment
Ability to think quickly on calls to recommend solutions
Empathy and patience when addressing customer concerns
What will be nice to have:
Proficiency with Five9 call center software
Familiar with Salesforce CRM
Certified Contact Center Associate (CCCA )
What You'll Bring to the Role
Analytical & Product Knowledge
You solve problems with logic and creativity, ask the right questions, and use product knowledge to guide others.
Communication & Presentation
You make a great impression, speak clearly, and deliver presentations that build confidence.
Sales & Negotiation
You uncover customer needs, build trust, and find win-win solutions that close deals.
Customer Focus
You put customers first, deliver quality service, and keep promises with care and detail.
Tech Savvy
You're comfortable with computers, from data entry to spreadsheets, presentations, and more.
Integrity First
You do the right thing, own your actions, and show honesty in everything you do.
Physical Requirements
Ability to sit, type, and use a computer for extended periods.
Ability to hear and communicate clearly using a telephone and headset.
Occasional bending, stooping, or lifting of up to 50 lbs. may be required.
Working Conditions
Standard business hours with occasional additional hours as needed.
Travel requirements: Negligible
Climate-controlled office environment.
Consistent attendance and punctuality are essential.
Employment contingent upon background check and/or drug screening; may include random screenings per company policy.
MANAGEMENT & SUPERVISORY RESPONSIBILTIES
Typically reports to Management. Direct supervisor job title(s) typically include: Sup- Sales Operations
Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)
Disclaimer
This job description outlines the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, skills, or requirements. Responsibilities may be modified as business needs evolve.
Sign-On Bonus Terms: the sign-on bonus totaling $1,000.00, subject to applicable tax withholdings and deductions. The sign-on bonus will be provided as follows: 50% in the first paycheck and 50% in the first paycheck after the completion of 90 days of employment. Retention of the sign-on bonus is contingent upon successful completion of one year of employment.
Equal Opportunity Employer
PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, national origin, ancestry, sex, sexual orientation, age, religion, disability, marital status, veteran status, or any other basis protected by law.
Assessment Notice:
By submitting an application for this position, you acknowledge and consent that you may be asked to complete a personality and/or skills assessment as part of the hiring process. These assessments are used solely as one component of the overall candidate evaluation and will not be the sole basis for any hiring decision. All assessment results will be handled in accordance with applicable laws and our internal selection guidelines.
#App3
$18 hourly 29d ago
CALL CENTER SERVICES REPRESENTATIVE I - 60044601
State of Florida 4.3
Customer service representative job in Tampa, FL
Working Title: CALL CENTER SERVICESREPRESENTATIVE I - 60044601 Pay Plan: Career Service 60044601 Salary: $35,397.96 annually/$1,361.46 bi-weekly Total Compensation Estimator Tool
Call Center ServicesRepresentative I
Florida Department of Children and Families
Internal Only
Multiple positions available.
This posting will be used to fill position vacancies in Career Service.
Incumbents in this position report to the office, this is not a telework position.
Preference for Bilingual in Spanish/English or Creole/English.
Current employees will be compensated in accordance with the DCF salary policy.
The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
If this sounds like the job for you, please join our TEAM!
DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
To learn more please visit ******************************
What You Will Do:
The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customerservice activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers.
The Typical Duties Include:
* Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
* Processes a variety of eligibility related work activities within designated time frames.
* Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
* Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
* Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
* Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
* Assists customers with referrals to other agencies and community resources.
Minimum Qualifications:
* Must be a current DCF Employee AND
* At least six (6) months working as a Call Center ServicesRepresentative I -OPS team member AND
* Two years of experience in clerical activities or public contact experience AND
* Must have the ability to attend a 8 -12 week mandatory paid training course.
Additional Information/Requirements:
* Incumbents may be expected to work during emergency situations or natural disasters.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
* No state income tax for residents of Florida.
* Annual and Sick Leave benefits.
* Nine paid holidays and one Personal Holiday each year.
* State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
* Retirement plan options, including employer contribution (For more information, please click
***************
* Flexible Spending Accounts.
* Tuition waivers.
* And more!
* For a more complete list of benefits, visit *****************************
Candidate Profile (application) must be completed in its entirety.
* Include supervisor names and phone numbers for all periods of employment.
* Account for and explain any gaps in employment so that the hiring process is not delayed.
* Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
* It is unacceptable to use the statement "See Resume" in place of entering work history.
* This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.
DCF Employment Requirements:
* We hire only U.S. citizens and lawfully authorized alien workers.
* If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
* The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
* SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website:
*******************
* BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.
* BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.
If you experience problems applying online, please call the People First Service Center at **************.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
$35.4k yearly 3d ago
Customer Relations Specialist
Service Pros Auto Glass
Customer service representative job in Clearwater, FL
Job Description
Customer Relations Specialist - Clearwater
Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay
Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it.
What You'll Do
Greet customers in the service drive
Identify simple windshield replacement needs (we train you!)
Explain options and help schedule service
Build relationships with dealership staff
Track customer interactions and hit daily/weekly goals
What We're Looking For
No experience required - we train fast
Positive, outgoing, and coachable
Strong people skills
Valid driver's license & reliable transportation
What You Get
$1,000-$2,500+ weekly
Weekly pay
Fast training & clear growth opportunities
Supportive, team-first culture
Fun team events & bonuses
Apply Today
Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.
$27k-42k yearly est. 2d ago
Client Advocacy Specialist
The Strickland Group 3.7
Customer service representative job in Tampa, FL
Now Hiring: Client Advocacy Specialist - Drive Performance, Maximize Success, and Achieve Big Results!
Are you a strategic thinker who thrives on helping others achieve measurable success? We are looking for driven individuals to join us as Client Advocacy Specialist, where you'll mentor, implement growth-driven strategies, and empower individuals to reach new levels of success-both personally and financially.
Who We're Looking For:
✅ Goal-oriented professionals who excel in strategic planning and execution
✅ Visionary leaders passionate about mentorship and performance-driven success
✅ Licensed & aspiring Life & Health Insurance Agents (We'll guide you through licensing!)
✅ Individuals eager to help others achieve tangible results while scaling their own success
As a Client Advocacy Specialist, you'll train, coach, and create systems that drive high performance, efficiency, and long-term business growth.
Is This You?
✔ Passionate about mentorship, leadership, and driving measurable success?
✔ A problem-solver who knows how to develop and execute winning strategies?
✔ Self-motivated, disciplined, and committed to maximizing growth?
✔ Open to coaching, leadership development, and business expansion strategies?
✔ Looking for a recession-proof, scalable career path with unlimited potential?
If you answered YES, keep reading!
Why Become a Client Advocacy Specialist?
🚀 Work from anywhere - Build a flexible, high-impact career.
💰 Uncapped earning potential - Part-time: $40,000-$60,000+/year | Full-time: $70,000-$150,000+++/year.
📈 No cold calling - Work with individuals who have already requested guidance.
❌ No sales quotas, no pressure, no pushy tactics.
🏆 Leadership & Ownership Opportunities - Develop and scale your own team.
🎯 Daily pay & performance-based bonuses - Direct commissions from top carriers.
🎁 Incentives & rewards - Earn commissions starting at 80% (most carriers) + salary.
🏥 Health benefits available for qualified participants.
This isn't just another opportunity-it's a high-impact role designed to drive results, transform careers, and create lasting financial success.
👉 Apply today and take your first step as a Client Advocacy Specialist!
(Results may vary. Your success depends on effort, skill, and commitment to learning and execution.)
$33k-69k yearly est. Auto-Apply 60d+ ago
Client Success Specialist
Benchmark International
Customer service representative job in Tampa, FL
The Client Retention Specialist will focus on re-engaging clients who have paused their sales process. This role blends relationship management, research, and marketing to encourage clients to return to market. The ideal candidate is organized, persuasive, and creative, able to build strong client relationships, present market insights, and develop targeted materials that demonstrate the value of returning to market. Success in this role directly impacts the firm's ability to convert paused clients into active engagements.
Job Responsibilities
Act as primary relationship manager for clients who have paused their sale process, driving consistent communication and re-engagement.
Research market conditions, industry trends, and buyer activity to uncover timely opportunities for returning to market.
Create and deliver outreach materials (e.g., brochures, updates, snapshots) to spark client interest.
Collaborate with internal teams to shape messaging and positioning strategies.
Track client status, follow-ups, and pipeline metrics in CRM for full visibility.
Anticipate and address client concerns by partnering with internal deal teams on strategies for coming back to market.
Use strong communication and sales skills to influence decision-makers on timing and value.
Keep organized records of client interactions, timelines, and outcomes.
Work with marketing to design targeted campaigns and quick-hit materials that drive engagement.
Represent the firm with professionalism, credibility, and a solutions-focused approach.
Job Requirements
High school diploma required; College degree preferred.
Experience in Mergers & Acquisitions (M&A) and process development is a plus.
Prior experience in client support or as a client servicerepresentative required.
Ability to obtain a Florida real-estate sales associate license within 90 days of employment.
Sound business, finance, and accounting understanding.
Strong communication and active listening skills via phone and email.
Excellent interpersonal, written, and presentation abilities.
Strong organizational and multitasking capabilities.
Proficiency with Microsoft Office and common CRM systems (Salesforce a plus).
No enforcement history with the SEC, FINRA, or any state securities regulatory bodies.
Demonstrated ability to collaborate and influence both internal and external stakeholders.
This is an in-office role, Monday thru Friday, no remote or hybrid option.
Professional dress attire is required.
Ideal Candidate Traits
Energetic and enthusiastic with a positive, solution-oriented attitude.
Persuasive communicator; overcomes objections with professionalism.
Highly motivated with a desire to succeed in a fast-paced and rewarding environment.
Strong attention to detail and commitment to providing exceptional customer experience.
Salary
This position offers an annual salary range of $50,000 to $65,000, and will be determined based on the candidate's experience, qualifications, and overall fit for the role.
Benefits
All Benchmark International positions offer paid time off, standard holidays, birthday holiday, and community service days. Employees are eligible for highly competitive company-subsidized medical, dental, vision, and AD&D insurance; 401k with company matching; flexible spending and health savings accounts (FSA & HSA); and flexible dependent care assistance accounts.
Social Responsibility
Benchmark International is an active, contributing member of the communities in which we work. The company participates in significant charitable giving opportunities throughout the year. Many of the recipient charities have been identified by our individual employees as a result of their personal passion for supporting particular needs. In addition, each employee is encouraged to use two paid community service days per year to provide their labor and skills to the community.
About Benchmark International
Benchmark International is a global mergers and acquisitions firm dedicated to delivering creative, value-maximizing solutions for business owners seeking to grow or exit their companies. Recognized as the #1 Sell-side Privately Owned M&A Advisor in the World by PitchBook and Refinitiv and named Investment Banking Firm of the Year by both the M&A Advisor and the Global M&A Network, we are known for our award-winning process and world-class service.
Specializing in the sale of mid-market companies, our transaction teams operate from offices across the globe, representing clients in a wide variety of industries. Our unique, technology-driven approach connects sellers with the right acquirers-whether local or international-through a combination of proprietary databases, deep market insight, and strategic outreach.
We offer an exciting opportunity to be part of a high-performance team with global reach. Our culture is rooted in collaboration, innovation, and continuous growth. We believe in promoting from within and are actively looking for ambitious professionals ready to shape the next chapter of our success story.
Unfortunately, Benchmark International is not in a position to sponsor work visas for candidates at this time.
Benchmark International provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.
Join us-and be part of the next generation of leaders redefining M&A excellence.
$50k-65k yearly 33d ago
Call Center Representative
Suncoast Community Health Centers 3.8
Customer service representative job in Brandon, FL
FLSA:
NON-EXEMPT
Duties/Responsibilities:
Respond to patient inquiries via phone and digital platforms.
Resolve issues effectively and ensure a positive experience with each interaction.
Schedule appointments across all departments and accurately document patient messages in the appropriate systems.
Prioritize message urgency and route calls or requests to the appropriate department or staff member.
Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary.
Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
Ensure full compliance with HIPAA regulations when handling patient information.
Follow all training protocols and operational guidelines to ensure consistent, high-quality service.
Participate in virtual and in-person team meetings, training sessions, and performance reviews as required.
Support department and clinic operations by performing additional tasks as needed to enhance patient care.
Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customerservice skills.
Excellent organizational skills and attention to detail.
Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently.
Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy.
Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms.
Education and Experience:
High School diploma or equivalent is required.
At least two years related experience is preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
$25k-31k yearly est. 60d+ ago
Client Specialist
Visojuve Inc.
Customer service representative job in Tampa, FL
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Free uniforms
Paid time off
A Client Specialist at Viso Juv is the first contact that our clients have with our company. You will be the "face" of Viso Juv. Your duties will include, but not limited to:
answering calls
scheduling appointments
checking clients out
developing a rapor with the clients
managing & taking before & after photos
inventory
maintaining the client schedule
emails
planning
being creative
must be able to multitask
skincare sales
$27k-50k yearly est. 4d ago
Client Success Specialist - Payroll/HR
Clarity HCM
Customer service representative job in Tampa, FL
Clarity HCM is actively pursuing innovative, forward-thinking candidates for our Client Success Specialist positions. This position is at the heart of our organization: guiding our clients through a successful experience by making customerservice more helpful and human. We are the experts, and we work to ensure that our clients know their needs are heard and met with Clarity. If you have a passion for technology, customer experience, and the desire to be more than just another number at a company, this is the ideal position for you. Apply today!
About Clarity HCM
We are a high touch, boutique HCM company. We aim to be a true partner to our clients and an extension of their HR/Payroll teams. We are not trying to become the next tech IPO. Our mission and model is simple - as technology has become more complicated and the demands on HR/Payroll professionals have increased; there has never been a time that hands-on, knowledgeable, live support was needed. No trouble tickets; no recorded videos; no support by product model. If we hire and train the best people and take care of them; they will take care of our clients.
We understand that a work-life balance is important. At Clarity, we do not overload our team with too many clients. It's time to love where you work again.
A Day in the Life of a Client Success Specialist
Located at our Tampa office 3-5 days per week, you'll manage your assigned clients on their journeys from getting implemented onward. You will spend your first several months in an extensive training program. Our CSS are responsible for maintaining the build and ongoing support of all client purchased modules. This allows you full control over the setup and no more waiting on another department to do their job so you can do yours. You will become not just an expert in the technology platform but an expert in the clients assigned to you. We assign substantially less clients per support role than any national provider ensuring you are never overwhelmed.
Job Requirements
Minimum 2 Years in a phone/email-based customerservice role at a payroll service bureau (ADP, Paychex, Paycor, Paylocity, Paycom, iSolved, UKG)
Must be in the Tampa, FL area and able to be at office 3 days per week minimum
Strong MS Office Proficiency (especially Excel)
Excellent communication and problem-solving skills
Strong attention to detail and organizational skills
Ability to handle sensitive information with confidentiality
Helpful to have
Prior iSolved payroll experience
Are you ready to join our team?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
All offers of employment are contingent upon the successful completion of a criminal background check, conducted in compliance with applicable federal, state, and local laws, including the Fair Credit Reporting Act (FCRA). Applicants will be notified if any adverse action is taken based on the results.
$27k-50k yearly est. 4d ago
Reservations Agent
Cabot Citrus LLC
Customer service representative job in Brooksville, FL
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Citrus Farms
Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.
Position Overview
As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service.
Key Responsibilities
Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
Manage itinerary planning, including coordinating all aspects of the guest journey.
Field general inquiries and direct calls to the appropriate department.
Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
Possess proficiency with all systems and software.
Proficiency with all systems and processes to be able to train the Reservations team members.
Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
Comfort with upselling and promoting a variety of premium products.
Address and resolve guest service issues in a positive manner.
Block special request reservations VIP reservations and/or room assignments.
Maintain and organize both hotel and guest information, whether on a computer or regular file system.
Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.
Qualifications
Bachelor's degree or equivalent working experience required.
Strong ability to multitask and complete multiple assignments simultaneously.
At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
Familiarity with PBX operations and internal guest communication systems a plus.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Requires excellent communication skills, both verbal and written.
Takes a proactive approach towards decision-making and resolving challenges.
Takes initiative and makes suggestions to solve problems.
Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
Experience in a golf property preferred.
Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet.
Comprehension of the reservation sales process.
Analytical approach to problem solving.
Dynamic, enthusiastic, and innovative leader who thrives under pressure.
Skilled in service recovery, consistent guest follow and follow through.
Ability to maintain confidentiality and discretion, especially with high-profile individuals.
Working Conditions
Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
Ability to work long hours sitting or standing at a desk in an office setting.
Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.
Benefits
We offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k)
10 Paid Vacation Days
5 Paid Sick Days
14 Company Holidays
Maternity and Paternity Leave
Complimentary Staff Lunch
Early Earned Wage Access
Golf Privileges
Employee Discount Program
And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
$24k-32k yearly est. Auto-Apply 5d ago
Reservations Agent
Cabot Citrus OPCO LLC
Customer service representative job in Brooksville, FL
Job Description
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Citrus Farms
Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.
Position Overview
As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service.
Key Responsibilities
Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities.
Manage itinerary planning, including coordinating all aspects of the guest journey.
Field general inquiries and direct calls to the appropriate department.
Organizing and cataloging CRM data, including guest information and relevant questions and preferences.
Possess proficiency with all systems and software.
Proficiency with all systems and processes to be able to train the Reservations team members.
Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader.
Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests.
Communicate effectively both verbally and in writing with internal and external guests, as well as other departments.
Comfort with upselling and promoting a variety of premium products.
Address and resolve guest service issues in a positive manner.
Block special request reservations VIP reservations and/or room assignments.
Maintain and organize both hotel and guest information, whether on a computer or regular file system.
Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.
Qualifications
Bachelor's degree or equivalent working experience required.
Strong ability to multitask and complete multiple assignments simultaneously.
At least 1 year of Reservations Agent experience or other Hospitality related experience is required.
Familiarity with PBX operations and internal guest communication systems a plus.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Requires excellent communication skills, both verbal and written.
Takes a proactive approach towards decision-making and resolving challenges.
Takes initiative and makes suggestions to solve problems.
Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests.
Experience in a golf property preferred.
Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy.
Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet.
Comprehension of the reservation sales process.
Analytical approach to problem solving.
Dynamic, enthusiastic, and innovative leader who thrives under pressure.
Skilled in service recovery, consistent guest follow and follow through.
Ability to maintain confidentiality and discretion, especially with high-profile individuals.
Working Conditions
Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties.
Ability to work long hours sitting or standing at a desk in an office setting.
Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls.
Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs.
Benefits
We offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k)
10 Paid Vacation Days
5 Paid Sick Days
14 Company Holidays
Maternity and Paternity Leave
Complimentary Staff Lunch
Early Earned Wage Access
Golf Privileges
Employee Discount Program
And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
$24k-32k yearly est. 5d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Dunedin, FL?
The average customer service representative in Dunedin, FL earns between $21,000 and $36,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Dunedin, FL
$28,000
What are the biggest employers of Customer Service Representatives in Dunedin, FL?
The biggest employers of Customer Service Representatives in Dunedin, FL are: