Client Service Agent
Customer service representative job in Jacksonville, FL
Compensation Range: $45,000-$52,000
Vacancy Status: This job posting is for an existing vacancy.
Use of AI in Hiring: We use artificial intelligence tools to screen and assess applications as part of our hiring process. Human recruiters review all results.
Client Service Agent
Connexions Inc. (CNX) is an appraisal management software that provides fast, reliable and cost-effective valuation services to the lending industry. CNX products manage the full administration of the appraisal process, vendors and support consistent quality control of policies and procedures. CNX is part of The Nationwide Group (TNG) - a pioneer of outsourced financial services software.
Position Summary
The role plays a critical part in the retention of our existing clients; Financial Industry. In this role, you will offer an exceptional client experience (Lenders & Appraisers) through problem solving and client requirement knowledge. You will ensure a smooth appraisal management process by monitoring appraisal requests. This is a Business to Business client service position (no sales). We are currently hiring for a full-time role.
Position Profile
• Excellent communication skills - verbal and written fluency at a professional level
• Post-Secondary Education required.
• Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners.
• Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services
• Be available to work between 8:00 am - 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required
• Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command
• Sign up new broker user
• Proficient computer skills including competency with MS Word, Excel and Outlook
• Demonstrates sound judgment and effective problem solving skills
• Remains energized and focused in a fast-paced and evolving environment
• Must have speedy and accurate typing skills, and be detail oriented
• Seek opportunities to introduce new ideas and improve processes
• Industry knowledge is preferred but not mandatory.
We thank you for your interest only candidates selected for an interview will be contacted.
Customer Accounts Advisor
Customer service representative job in Jacksonville, FL
The salary range for this role is $14.00 to $14.75 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Member Solutions Representative I
Customer service representative job in Jacksonville, FL
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
* SELECTION PROCESS:
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT
The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts. Activities must be conducted in compliance with federal and state regulations.
ESSENTIAL JOB FUNCTIONS
Reviews delinquency reports and collection system information to determine appropriate collection activity to effectively collect monies due from members. Contacts members to discuss delinquency. Obtains information to effect collection on accounts and make up-to-date arrangements. Follows up regularly if debt not paid current.
Skip traces difficult to locate members to establish contact by reviewing all relationships in Miser, free internet sites, and skip tracing tools. Submits the account to the skip tracing team to further locate member when preliminary methods are unsuccessful. Recommends to the Member Solutions Supervisor accounts for repossession review when necessary.
Considers and recommends extensions and/or payment arrangements on delinquent accounts to bring due date current. Consults as needed with the Consumer Loan Modification Team regarding extensions, payment arrangements, and workouts.
Reviews and recommends charge-off accounts to Supervisor, Manager and/or AVP.
Performs other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:
Focus - Focus your full attention by carefully listening to and observing client or member.
Connect - Consistently be friendly and approachable. Demonstrate your care.
Understand - Listen empathetically and ask questions (70%/30% rule).
Counsel - Recommend solutions based on your member's needs and objectives.
Advance - Ensure that member's expectations were exceeded.
Verify necessary follow-up actions.
JOB QUALIFICATIONS
EXPERIENCE
A minimum of one-year prior office/clerical experience plus minimum of one (1) year prior collection, call center, and or customer service experience is required. Familiarity with state and federal laws governing collection procedures are preferred.
Assuming the above minimum experience, an incumbent selected for this position would need three months to be fully functional in the job.
EDUCATION, PHYSICAL & MENTAL REQUIREMENTS
The minimal formal education required is a high school diploma or its equivalent.
Position requires interpretation of auditory sources of information, i.e., group meetings, telephone calls, manual dexterity to permit interaction with a computer keyboard, the ability to organize and interpret data, i.e., report and computer displays.
JOB REQUIREMENTS
The incumbent is required to complete all department defined Computer Based Training courses within 90 days from the hire date achieving a passing score of at least 80%.
The incumbent is required to receive, review, sign, and return to their Collections Supervisor copies of the Attendance Policy, Vacation Policy, Dress Code, and Code of Ethics within the first 30 days of employment.
KNOWLEDGE, SKILLS, & ABILITIES
During the first six months of employment in the Member Solutions Department, the incumbent must be capable of demonstrating knowledge and skill in the following:
How to navigate through Atlas (Miser) and know the basic speed keys.
Basic desktop procedures for closing accounts.
Basic desktop procedures for waiving late or nsf fees.
Basic skip tracing skills
How to open or close checking and savings accounts.
Basic desktop procedures for placing flags on accounts and removal.
How to access PSCU and check balance, delinquency, statements, and history.
Proficient with Report Portal, Microsoft Office, and VeriFone
During employment the incumbent must maintain a satisfactory attendance and performance record.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
Auto-ApplyCustomer Service
Customer service representative job in Jacksonville, FL
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Customer Service Claims Support
Customer service representative job in Jacksonville, FL
Entry Level Customer Service Claims Support : We are hiring for a Customer Service Claims Support role. The ideal candidates for this position are recent college graduates or entry level applicants interested in gaining experience in client relations, account management, and communications. Great opportunities for professional development and career growth. No experience required. Over the years, we have hired some of the best auto glass technicians and claims support reps in the state. Their knowledge of the industry, on-the-job experience and strong work ethic have propelled us to the top of the industry and solidified our reputation as the best mobile auto glass replacement company currently serving Florida.
Daily Duties of the Entry Level Claims Support
:
Perform account management responsibilities - including being the client's main contact, and handling paperwork as well as customer issues
Work with national insurance companies to call in each claim, submit the customer information and complete the invoice (paperwork)
Provide top-notch customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
Set up appointments for installation and technician team
Maintain professionalism in all verbal and written communications
Participate in daily meetings and in-office impact sessions
Provide leadership to others through example and sharing of knowledge/skill
Requirements of the Entry Level Claims Support:
All majors encouraged to apply - No degree requires
Excellent student mentality and ability to learn new strategies and business techniques
Ability to understand client and business partner needs and challenges and apply creative and logical approach to identify solutions
Excellent communication, customer service, and problem-solving skills with the persistence to resolve problems completely
Ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment
Excellent interpersonal skills including written and oral communication
Self-motivated and self-directed
Auto-ApplyCustomer Service Advisor - Migrant Help
Customer service representative job in Jacksonville, FL
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Call Center Service Representative II
Customer service representative job in Jacksonville, FL
Call Center Service Representative II - Jacksonville, FL Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members. Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Role: Assist members and potential members with their phone requests; explain services, respond to problems, and direct phone calls to the appropriate area.
Assist members and potential members with their telephone requests; answer questions about products and services and resolve problems that are within their authority to resolve; refer problems that are beyond their authority to their supervisor, along with their recommendations.
Identify cross-sell opportunities and offer products and services to members.
Maintain member account information on computer system and make sure that appropriate records are maintained and required reports are prepared.
Assist other Departments as needed.
Experience and skills required: One year to three years of similar or related experience. Excellent communication skills as well as the ability to analyze member/customer needs. Must possess a friendly and professional demeanor. Education: High School Diploma or Equivalent
Call Center Representative - Hourly Base + Incentive!
Customer service representative job in Orange Park, FL
Job Description
Granite Transformations & Bath Planet of Jacksonville
is looking for an outstanding Call Center Representative to call and qualify sales leads, schedule sales appointments, manage customer inquiries, and facilitate other sales tasks as needed.
This person will be outbound dialing new inbound leads as well as our potential customer database. Expectation is one set appointment for every two hours worked.
Compensation is hourly plus incentive based on volume of set appointments.
Qualifications:
- Positive attitude and customer service mindset
- Self motivated, driven individual
- Professional, energetic and a strong brand ambassador for the company
- Maintaining flexibility and adaptability in an ever-changing work environment
- Critical thinker with the ability to effectively develop solutions
- Team player
- Basic computer proficiency, including Microsoft tools
- Must be available to work Saturday rotation
- Organized and detail oriented
Related keywords: sales, inside sales, inside sales representative, call center representative
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33TJQYZ8uT
Customer Service Advisor
Customer service representative job in Kingsland, GA
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
Call Center Respresentative
Customer service representative job in Jacksonville, FL
Call Center Job Description
Salary: TBD
Reports to: Office Manager
SUMMARY: Serves as initial contact for all patients calling the office.
DUTIES AND RESPONSIBILITIES:
Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
Schedules patient appointments.
Composes and types routine correspondence as required.
Collects outstanding balances.
Inputs patient information and demographics into computer system.
Validates insurance, and PCP.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
Performs other related duties as assigned by management.
Competencies
Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Ethics--Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
QUALIFICATIONS:
Commitment to excellence and high standards
Excellent written and oral communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Excellent customer service skills
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds.
Bilingual skills a plus.
Education and Experience
High school diploma/GED
Preferred Education and Experience
Medical scheduler: 1 year
Insurance Verification: 1 year
MOA Certificate from accredited program
Work Authorization/Security Clearance (if applicable)
Equal Employment Opportunity
It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all
Additional Duties
Travel: Travel is primarily local during the business day
Supervisory Responsibility: None
Work Environment
This position operates in a professional medical office environment. This profession also operates in a fast paced, highly customer service environment, working with children and family or guardians. This role routinely uses standard office equipment such as laptops and computers as well as medical equipment.
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use a keyboard, handle or feel objects, or controls; reach with hands and arms; balance; stoop, kneel. The employee must occasionally lift or move up to 20 pounds. Exposure to blood borne and airborne pathogens or infectious materials. Frequent loud noise such as crying, yelling or screaming.
Position Type/Expected Hours of Work
This is a full-time. Days and hours of work are Monday through Friday, rotating between 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.
Auto-ApplyEntry Level Call Center Rep- Starts Jan 7
Customer service representative job in Jacksonville, FL
Full-time Description
We are looking for call center entry-level individuals with great customer service and persuasion/negotiation skills who would want to grow within our company. This is not a sales role however, you will work directly with our sales agents on a daily basis. As an active listener, you will determine the customer's needs and whether they qualify for our services. No cold calling. This is not a remote role.
This is a full-time and on-site position.
Previous customer service experience not required.
We provide on-the-job training.
Must meet or exceed goal to qualify for bi-weekly bonus
Who We Are
MoneySolver, also known as Tax Defense Network (TDN) is a national tax company that is dedicated to changing the lives of our clients by providing superior customer service and affordable tax debt solutions. Since 2007, our company has worked tirelessly to be one of the best in the tax debt services industry by ensuring our customers' best interests are always put first. If you're looking for an exciting career with great benefits and flexibility, consider joining the TDN/MoneySolver team. We are always on the lookout for compassionate, talented tax professionals who want to make a difference in other people's lives.
Why Work Here
Winner of Glassdoor best Place to Work 2021
Winner of Jacksonville Business Journal Best Places to Work 2021
Full range of benefits including medical, dental, vision, disability, PTO, etc.
$1 employee dental coverage (bi-weekly)
Free $20k life insurance benefit
Free Employee Assistance Program
401(k) plan with match that vests immediately
4 weeks paid parental leave
Discounted Annual Tax Preparation
Requirements
Minimum of high school diploma or GED
Steady job history, excellent job tenure pattern preferred
Sales experience preferred
Updated resume required for consideration
PHYSICAL DEMANDS:
Sitting at a desk and working on a computer for prolonged periods.
Continuously requires close vision, talking, hearing, using hands and fingers, twisting, standing, walking, reaching, kneeling, bending, crouching and keyboarding.
Occasionally requires lifting, carrying, pushing/pulling, reaching overhead and reaching at or below shoulder level.
Frequent light work that includes moving objects up to 15 pounds.
WORK ENVIRONMENT:
Indoor office setting.
Noise level usually quiet to moderate.
Working in close proximity to others (not applicable to remote or work-from-home status)
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It in no way implies that these are the only functions to be performed by the incumbent. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All functions are subject to reasonable modification to accommodate individuals with disabilities. MoneySolver is an Equal Opportunity Employer.
Salary Description $15/hr. plus to up to $350 bi-weekly bonus
Sales Representative - Home Services - Phone Closers
Customer service representative job in Jacksonville, FL
HIGH-EARNING OPPORTUNITY - $250K+ POTENTIAL!
Own your success. Drive your income. Lead from the front.
Lickety Split AC, Plumbing & Electric is searching for bold, high-confidence closers who thrive in fast-moving environments, love meeting new people, and know how to turn warm opportunities into serious revenue. If you want freedom, autonomy, and the ability to shape your own success-this is where you belong.
No cold calling. No micromanagement. Just big goals, huge earning potential, and the runway to make it happen.
What You'll Do
Run high-quality, pre-qualified leads every day
Command the room during in-home appointments and close at 40%+
Influence, persuade, and motivate homeowners toward premium solutions
Drive results with a high-energy, entrepreneurial style
Create opportunity-upsell and expand the value of every call
Keep momentum high in a role built for speed, interaction, and impact
What You Bring
A proven closer with a confident, persuasive communication style
A naturally social, energetic, optimistic personality
A future-focused, entrepreneurial mindset-you like freedom and big goals
The ability to think fast, act fast, and thrive under pressure
Strong instincts for influence, motivation, and relationship building
A valid driver's license and clean driving record
What's in It for You
$250K+ earning potential with no cap-your drive sets the ceiling
Daily pre-qualified leads-your time is spent closing, not hunting
Weekly pay + lucrative incentives
Autonomy & control-you run your day and drive your success
Leadership pathways for top performers
Continuous training to sharpen your edge and scale your results
If you're competitive, ambitious, people-focused, and fired up by big goals and bigger rewards-this is
your
environment. Step into a role where your personality, energy, and vision are your greatest assets.
APPLY TODAY
Take the lead. Close the deal. Build a six-figure+ career on your terms
Lickety Split is an Equal Opportunity Employer
#INDP2
Reservation Agent
Customer service representative job in Jacksonville, FL
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning.
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customer service or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
Reservationist- $17.00/ hourly
Customer service representative job in Jacksonville, FL
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.
Job Responsibilities:
* Answer passenger calls collecting all necessary trip information for the permissible time period.
* Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
* Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
* Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
* Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
* Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
* Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
* Maintain accurate records and appropriate filing systems.
* Communicate effectively with operations staff regarding scheduling or passenger issues.
* Ability to handle multiple tasks accurately and effectively.
* Excellent customer service.
* Professional demeanor and appearance.
* Reliable in attendance.
* Team player and helpful to staff, management, and peers.
Qualifications
Talent Requirements:
* High School diploma or equivalent.
* Able to work in a fast-paced environment.
* Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
* Possess excellent decision-making skills.
* Excellent attendance record.
* Excellent verbal and written communication skills.
* Telephone speaking and/or call center experience.
* Computer experience.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
Auto-ApplyExecutive Client Specialist
Customer service representative job in Jacksonville, FL
The main function of an Executive Client Specialist is to service the top Paysafe partner accounts (inbound call queue & incoming ticketing & email queue). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Individual must focus on quality, pricing and product differentiation. Position must create and retain partner loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager.
Key Responsibilities:
* Provide consistent, timely, & accurate information to our partners
* Assist agents with Technical questions
* Articulate how a new account is received, underwritten, and booked.
* Answer questions regarding Underwriting Guidelines.
* Answer questions regarding card processing industry and products.
* Adhere to company and department's attendance and punctuality policy and procedure.
* Evaluate competitor's financial statements and create cost comparison.
* Respond/resolve to complaints & conflicts
* Handle operational details
* Explain policies and procedures
* Explain and consolidate Residuals
* Research Merchant accounts on Partner's behalf
* Work as liaison for our Partners with internal departments
* Work as initial escalation point for partner issues
* Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls
* Track and report daily/weekly/monthly department statistics including Zendesk tickets, and accumulated calls
Key Competencies:
* Ability to handle higher level tasks; including being proactive to solve issues, work with members of management and influence the actions of others.
* Extremely organized and detail oriented.
* Excel in a fast pace environment and ability to meet deadlines.
* Able to handle multiple tasks simultaneously.
* Dependable with strong follow through skills.
* Ability to handle difficult phone calls and remain calm and courteous under pressure.
* Excellent written and verbal communication skills.
* Good data entry and keyboard skills.
* Knowledge of Agent/ISO/ISV business models.
* Ability to "own" issues & see them through resolution.
* Sense of "urgency" in actions & responsiveness to clients.
* Support & service "mind set" always.
* Be a good "corporate citizen".
Experience and Education:
* Bachelor's Degree or 4 years' equivalent industry experience.
* 2 Years' Bankcard experience.
* Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities
* Customer service / relationship building experience
* Leadership or Supervisory experience a plus, but not required
* Merchant acquisition/processing experience.
Client Experience Specialist
Customer service representative job in Jacksonville, FL
Job Description
HR Delivered is committed to providing comprehensive human resources solutions to businesses, ensuring they operate smoothly while maintaining compliance with regulations. We are seeking a Client Experience Specialist to join our team.
The Client Experience Specialist is responsible for providing unparalleled client experience through client support, service coordination, and service education. This person will be responsible for success as it relates to client experience and work with other service departments to meet client needs.
Responsibilities:
• Supporting various client experience needs and directly overseeing assigned client throughout the client lifecycle.
• Ensure overall client satisfaction
• Facilitate software demonstrations and educational meetings to aid clients in utilizing service offering.
• Perform client level continued education on services provided and train on system functionality.
• Promote all the services to clients to provide the appropriate solutions.
• Provide administrative support to departments related to the client's experience.
• Facilitate client transitions between various service departments on multiple department service needs.
• Conduct routine client engagement activities and maintain effective communication channels.
• Monitor and facilitate client experience recovery as needed through additional engagement and needed solution implementation.
• Work with other departments and members of leadership to ensure that client needs and expectations are met.
• Complete other tasks as assigned.
Education and Experience:
• Bachelors in business administration or similar degree (preferred)
•3+ years of business-to-business customer service experience
•1+ years of business administration or related experience
Skills and Abilities:
Salary
•Extensive knowledge of the PEO and ASO industry
•Strong presentation and interpersonal skills
•Strong public presence and professional image
•Computer proficiency and technical aptitude with the ability to use Microsoft Suite, including Excel, Word, and Outlook
•Proven ability to work effectively in a team environment with associates.
•Effective planning and priority setting. The ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
•Strong analytical and problem-solving skills.
•Excellent communication and organization skills.
Executive Client Specialist
Customer service representative job in Jacksonville, FL
The main function of an Executive Client Specialist is to service the top Paysafe partner accounts (inbound call queue & incoming ticketing & email queue). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Individual must focus on quality, pricing and product differentiation. Position must create and retain partner loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager.
Key Responsibilities:
Provide consistent, timely, & accurate information to our partners
Assist agents with Technical questions
Articulate how a new account is received, underwritten, and booked.
Answer questions regarding Underwriting Guidelines.
Answer questions regarding card processing industry and products.
Adhere to company and department's attendance and punctuality policy and procedure.
Evaluate competitor's financial statements and create cost comparison.
Respond/resolve to complaints & conflicts
Handle operational details
Explain policies and procedures
Explain and consolidate Residuals
Research Merchant accounts on Partner's behalf
Work as liaison for our Partners with internal departments
Work as initial escalation point for partner issues
Track and report daily individual representative Zendesk tickets, calls taken, logged in time and rolled calls
Track and report daily/weekly/monthly department statistics including Zendesk tickets, and accumulated calls
Key Competencies:
Ability to handle higher level tasks; including being proactive to solve issues, work with members of management and influence the actions of others.
Extremely organized and detail oriented.
Excel in a fast pace environment and ability to meet deadlines.
Able to handle multiple tasks simultaneously.
Dependable with strong follow through skills.
Ability to handle difficult phone calls and remain calm and courteous under pressure.
Excellent written and verbal communication skills.
Good data entry and keyboard skills.
Knowledge of Agent/ISO/ISV business models.
Ability to “own” issues & see them through resolution.
Sense of “urgency” in actions & responsiveness to clients.
Support & service “mind set” always.
Be a good “corporate citizen”.
Experience and Education:
Bachelor's Degree or 4 years' equivalent industry experience.
2 Years' Bankcard experience.
Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities
Customer service / relationship building experience
Leadership or Supervisory experience a plus, but not required
Merchant acquisition/processing experience.
Call Center Sales Representative
Customer service representative job in Saint Augustine, FL
JOIN OUR HISTORIC TOURS OF AMERICA FAMILY
This on site position in St Augustine, FL, is responsible for managing a large number of inbound Sales and Customer Service calls promptly for tours and attractions located across the United States. You are to answer calls with a smile in your voice, enthusiasm, and pride in our many tourist locations and products. Your primary task is to make a high-energy sales pitch to sell tickets and take reservations while communication accurate information. Ensure the customer knows what they would miss by not taking our tour. You tell our story to everyone you come in contact with; they judge our company and all of our CASTmembers by the way you perform your job.
Employee Benefits
Competitive pay: $15 per hour + commission
Paid training: $17 per hour
All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions
Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!
Start your new Career with Us Today!
*Eligibility requirements may apply
Essential Functions
Answer inbound calls from both telephone and live chat from the websites promptly and professionally.
Extend courtesy and hospitality in full measure to every guest.
Provide information and build the customer's interest in the services and products offered by the company.
Proactively encourage guests to purchase tour tickets. Sell additional services by recognizing opportunities to up-sell
Required Knowledge, Skills, and Abilities
High degrees of self-motivation and the ability to work independently over long periods of time within the scope of established rules and regulations.
Have demonstrable customer service and sales skills
Ability to accurately type 40 to 45 words per minute
Ability to read, write, and speak clear English in order to communicate with coworkers and the general public
A sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the customer. Voice modulations.
Qualifications
High school graduate or equivalent preferred.
6 months or more experience in a call center environment or customer service experience is preferred
Other Requirements
Must pass pre-employment background check and substance abuse testing
Ability to learn and memorize details of the products sold by the National Customer Care Center in 90 days.
Client Specialist
Customer service representative job in Gainesville, FL
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00326 Gainsville, FL-Gainesville,FL 32607Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
Auto-ApplyClient Experience Specialist
Customer service representative job in Jacksonville, FL
HR Delivered is committed to providing comprehensive human resources solutions to businesses, ensuring they operate smoothly while maintaining compliance with regulations. We are seeking a Client Experience Specialist to join our team.
The Client Experience Specialist is responsible for providing unparalleled client experience through client support, service coordination, and service education. This person will be responsible for success as it relates to client experience and work with other service departments to meet client needs.
Responsibilities:
• Supporting various client experience needs and directly overseeing assigned client throughout the client lifecycle.
• Ensure overall client satisfaction
• Facilitate software demonstrations and educational meetings to aid clients in utilizing service offering.
• Perform client level continued education on services provided and train on system functionality.
• Promote all the services to clients to provide the appropriate solutions.
• Provide administrative support to departments related to the client's experience.
• Facilitate client transitions between various service departments on multiple department service needs.
• Conduct routine client engagement activities and maintain effective communication channels.
• Monitor and facilitate client experience recovery as needed through additional engagement and needed solution implementation.
• Work with other departments and members of leadership to ensure that client needs and expectations are met.
• Complete other tasks as assigned.
Education and Experience:
• Bachelors in business administration or similar degree (preferred)
•3+ years of business-to-business customer service experience
•1+ years of business administration or related experience
Skills and Abilities:
Salary
•Extensive knowledge of the PEO and ASO industry
•Strong presentation and interpersonal skills
•Strong public presence and professional image
•Computer proficiency and technical aptitude with the ability to use Microsoft Suite, including Excel, Word, and Outlook
•Proven ability to work effectively in a team environment with associates.
•Effective planning and priority setting. The ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
•Strong analytical and problem-solving skills.
•Excellent communication and organization skills.