Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service representative managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service representative manager, becoming a customer account manager takes usually requires 4-6 years. Additionally, a customer account manager has an average salary of $45,951, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a customer service representative manager include PET, payroll and customer satisfaction. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Customer Service Representative Manager | Customer Account Manager | |
| Yearly salary | $32,048 | $45,951 |
| Hourly rate | $15.41 | $22.09 |
| Growth rate | -4% | 8% |
| Number of jobs | 147,039 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 56% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Customer service representative managers and customer account managers have different pay scales, as shown below.
| Customer Service Representative Manager | Customer Account Manager | |
| Average salary | $32,048 | $45,951 |
| Salary range | Between $25,000 And $41,000 | Between $29,000 And $72,000 |
| Highest paying City | San Jose, CA | New York, NY |
| Highest paying state | California | Alaska |
| Best paying company | First Book | Mouser Electronics |
| Best paying industry | Finance | Technology |
There are a few differences between a customer service representative manager and a customer account manager in terms of educational background:
| Customer Service Representative Manager | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer service representative managers' and customer account managers' demographics:
| Customer Service Representative Manager | Customer Account Manager | |
| Average age | 40 | 47 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |