Customer service representative manager vs customer relations manager

The differences between customer service representative managers and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service representative manager, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer service representative manager include PET, payroll and customer satisfaction. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.

Customer service representative manager vs customer relations manager overview

	Customer Service Representative Manager	Customer Relations Manager
Yearly salary	$32,048	$66,782
Hourly rate	$15.41	$32.11
Growth rate	-4%	8%
Number of jobs	147,039	61,089
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 57%
Average age	40	42
Years of experience	12	4

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

Customer service representative manager vs customer relations manager salary

Customer service representative managers and customer relations managers have different pay scales, as shown below.

	Customer Service Representative Manager	Customer Relations Manager
Average salary	$32,048	$66,782
Salary range	Between $25,000 And $41,000	Between $42,000 And $104,000
Highest paying City	San Jose, CA	Pleasanton, CA
Highest paying state	California	Nevada
Best paying company	First Book	Amazon
Best paying industry	Finance	Automotive

Differences between customer service representative manager and customer relations manager education

There are a few differences between a customer service representative manager and a customer relations manager in terms of educational background:

	Customer Service Representative Manager	Customer Relations Manager
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Customer service representative manager vs customer relations manager demographics

Here are the differences between customer service representative managers' and customer relations managers' demographics:

	Customer Service Representative Manager	Customer Relations Manager
Average age	40	42
Gender ratio	Male, 34.8% Female, 65.2%	Male, 38.2% Female, 61.8%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	16%

Differences between customer service representative manager and customer relations manager duties and responsibilities

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Customer service representative manager vs customer relations manager skills

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

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Customer Service Representative Manager
Customer Service Representative Manager vs Customer Relations Manager

Updated January 8, 2025

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