Customer service representative manager vs customer service senior associate

The differences between customer service representative managers and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service representative manager and a customer service senior associate. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer service representative manager include PET, payroll and customer satisfaction. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.

Customer service representative manager vs customer service senior associate overview

	Customer Service Representative Manager	Customer Service Senior Associate
Yearly salary	$32,048	$45,025
Hourly rate	$15.41	$21.65
Growth rate	-4%	-4%
Number of jobs	147,039	207,805
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

What does a customer service senior associate do?

A customer service senior associate provides support and assistance to clients through calls, correspondence, or face-to-face interactions. They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly. Additionally, as a customer service senior associate, it is essential to empower and serve as a mentor to junior associates in reaching team objectives while promoting company policies and standards.

Customer service representative manager vs customer service senior associate salary

Customer service representative managers and customer service senior associates have different pay scales, as shown below.

	Customer Service Representative Manager	Customer Service Senior Associate
Average salary	$32,048	$45,025
Salary range	Between $25,000 And $41,000	Between $21,000 And $95,000
Highest paying City	San Jose, CA	Washington, DC
Highest paying state	California	Maryland
Best paying company	First Book	Nebraska Medicine
Best paying industry	Finance	-

Differences between customer service representative manager and customer service senior associate education

There are a few differences between a customer service representative manager and a customer service senior associate in terms of educational background:

	Customer Service Representative Manager	Customer Service Senior Associate
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer service representative manager vs customer service senior associate demographics

Here are the differences between customer service representative managers' and customer service senior associates' demographics:

	Customer Service Representative Manager	Customer Service Senior Associate
Average age	40	40
Gender ratio	Male, 34.8% Female, 65.2%	Male, 34.0% Female, 66.0%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service representative manager and customer service senior associate duties and responsibilities

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer service senior associate example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Receive and process payments on POS system and MPOS systems.
Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
Research and resolve patient inquiries concerning Medicare coverage.
Help troubleshoot when technical problems arouse.

Customer service representative manager vs customer service senior associate skills

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

Common customer service senior associate skills

Data Entry, 10%
Customer Service Associates, 7%
Customer Inquiries, 7%
Customer Calls, 4%
Financial Transactions, 4%
Customer Complaints, 3%

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Customer Service Representative Manager
Customer Service Representative Manager vs Customer Service Senior Associate

Updated January 8, 2025

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