Customer service representative manager vs senior service representative

The differences between customer service representative managers and senior service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service representative manager and a senior service representative. Additionally, a senior service representative has an average salary of $48,942, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer service representative manager include PET, payroll and customer satisfaction. The most important skills for a senior service representative are veterans, patients, and bank products.

Customer service representative manager vs senior service representative overview

	Customer Service Representative Manager	Senior Service Representative
Yearly salary	$32,048	$48,942
Hourly rate	$15.41	$23.53
Growth rate	-4%	-4%
Number of jobs	147,039	137,943
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 55%
Average age	40	40
Years of experience	12	12

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

What does a senior service representative do?

A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.

Customer service representative manager vs senior service representative salary

Customer service representative managers and senior service representatives have different pay scales, as shown below.

	Customer Service Representative Manager	Senior Service Representative
Average salary	$32,048	$48,942
Salary range	Between $25,000 And $41,000	Between $34,000 And $69,000
Highest paying City	San Jose, CA	Washington, DC
Highest paying state	California	New York
Best paying company	First Book	BMO Capital Markets
Best paying industry	Finance	Finance

Differences between customer service representative manager and senior service representative education

There are a few differences between a customer service representative manager and a senior service representative in terms of educational background:

	Customer Service Representative Manager	Senior Service Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Customer service representative manager vs senior service representative demographics

Here are the differences between customer service representative managers' and senior service representatives' demographics:

	Customer Service Representative Manager	Senior Service Representative
Average age	40	40
Gender ratio	Male, 34.8% Female, 65.2%	Male, 42.2% Female, 57.8%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service representative manager and senior service representative duties and responsibilities

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Senior service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Handle all cross ship customer request RMA.
Process all incoming RMA requests in a timely manner and track to closure.
Process after hours pharmacy overrides for Medicaid recipients.
Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Customer service representative manager vs senior service representative skills

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

Common senior service representative skills

Veterans, 16%
Patients, 12%
Bank Products, 9%
Problem Resolution, 4%
Medicaid, 4%
Customer Issues, 4%

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Office and Administrative Industry
Customer Service Representative Manager
Customer Service Representative Manager vs Senior Service Representative

Updated January 8, 2025

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