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The differences between customer solutions specialists and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a customer support specialist. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $39,470 average annual salary of a customer support specialist.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Customer solutions specialists and customer support specialists have different pay scales, as shown below.
| Customer Solutions Specialist | Customer Support Specialist | |
| Average salary | $53,633 | $39,470 |
| Salary range | Between $30,000 And $95,000 | Between $28,000 And $55,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Washington | Rhode Island |
| Best paying company | Microsoft | Micron Technology |
| Best paying industry | - | Technology |
There are a few differences between a customer solutions specialist and a customer support specialist in terms of educational background:
| Customer Solutions Specialist | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and customer support specialists' demographics:
| Customer Solutions Specialist | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |