Customer support coordinator vs customer care advocate

The differences between customer support coordinators and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support coordinator and a customer care advocate. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a customer support coordinator include POS, front end and customer support. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.

Customer support coordinator vs customer care advocate overview

	Customer Support Coordinator	Customer Care Advocate
Yearly salary	$37,136	$33,219
Hourly rate	$17.85	$15.97
Growth rate	-4%	-4%
Number of jobs	259,956	248,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer support coordinator do?

A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

Customer support coordinator vs customer care advocate salary

Customer support coordinators and customer care advocates have different pay scales, as shown below.

	Customer Support Coordinator	Customer Care Advocate
Average salary	$37,136	$33,219
Salary range	Between $25,000 And $53,000	Between $24,000 And $44,000
Highest paying City	San Jose, CA	Santa Barbara, CA
Highest paying state	Massachusetts	Hawaii
Best paying company	Arrow Electronics	University of California, Berkeley
Best paying industry	Technology	Insurance

Differences between customer support coordinator and customer care advocate education

There are a few differences between a customer support coordinator and a customer care advocate in terms of educational background:

	Customer Support Coordinator	Customer Care Advocate
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer support coordinator vs customer care advocate demographics

Here are the differences between customer support coordinators' and customer care advocates' demographics:

	Customer Support Coordinator	Customer Care Advocate
Average age	40	40
Gender ratio	Male, 42.9% Female, 57.1%	Male, 36.2% Female, 63.8%
Race ratio	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer support coordinator and customer care advocate duties and responsibilities

Customer support coordinator example responsibilities.

Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
Prepare PowerPoint presentations along with designing and editing promotional materials.
Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
Provide front-line support to customers with any issue, whether technical or billing/account-relate, for their business VoIP plans.
Provide outstanding professional phone and email communication services to high priority PayPal customers.

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer support coordinator vs customer care advocate skills

Common customer support coordinator skills

POS, 18%
Front End, 13%
Customer Support, 9%
Customer Interaction, 9%
Data Entry, 6%
Logistics, 4%

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

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Office and Administrative Industry
Customer Support Coordinator
Customer Support Coordinator vs Customer Care Advocate

Updated January 8, 2025

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