Customer support coordinator vs customer care coordinator

Differences between customer support coordinator and customer care coordinator duties and responsibilities

Customer support coordinator example responsibilities.

• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
• Prepare PowerPoint presentations along with designing and editing promotional materials.
• Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
• Provide front-line support to customers with any issue, whether technical or billing/account-relate, for their business VoIP plans.
• Provide outstanding professional phone and email communication services to high priority PayPal customers.

Customer care coordinator example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Re-created documents for the copy using Microsoft excel, PowerPoint and word.
• Receive calls and help customers troubleshoot issues
• Verify customers HIPAA information prior to discussing customer information.
• Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
• Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
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