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The differences between customer support coordinators and customer relations coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support coordinator and a customer relations coordinator. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $37,136 average annual salary of a customer support coordinator.
The top three skills for a customer support coordinator include POS, front end and customer support. The most important skills for a customer relations coordinator are customer service, customer relations, and customer satisfaction.
| Customer Support Coordinator | Customer Relations Coordinator | |
| Yearly salary | $37,136 | $37,953 |
| Hourly rate | $17.85 | $18.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,956 | 177,951 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
Customer support coordinators and customer relations coordinators have different pay scales, as shown below.
| Customer Support Coordinator | Customer Relations Coordinator | |
| Average salary | $37,136 | $37,953 |
| Salary range | Between $25,000 And $53,000 | Between $27,000 And $52,000 |
| Highest paying City | San Jose, CA | Oakland, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Arrow Electronics | World Fuel Services |
| Best paying industry | Technology | Automotive |
There are a few differences between a customer support coordinator and a customer relations coordinator in terms of educational background:
| Customer Support Coordinator | Customer Relations Coordinator | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support coordinators' and customer relations coordinators' demographics:
| Customer Support Coordinator | Customer Relations Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 34.1% Female, 65.9% |
| Race ratio | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |