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The differences between customer support coordinators and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support coordinator and a customer relations specialist. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $37,136 average annual salary of a customer support coordinator.
The top three skills for a customer support coordinator include POS, front end and customer support. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Customer Support Coordinator | Customer Relations Specialist | |
| Yearly salary | $37,136 | $37,827 |
| Hourly rate | $17.85 | $18.19 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,956 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Customer support coordinators and customer relations specialists have different pay scales, as shown below.
| Customer Support Coordinator | Customer Relations Specialist | |
| Average salary | $37,136 | $37,827 |
| Salary range | Between $25,000 And $53,000 | Between $27,000 And $52,000 |
| Highest paying City | San Jose, CA | Columbia, MD |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Arrow Electronics | Deloitte |
| Best paying industry | Technology | Automotive |
There are a few differences between a customer support coordinator and a customer relations specialist in terms of educational background:
| Customer Support Coordinator | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support coordinators' and customer relations specialists' demographics:
| Customer Support Coordinator | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |