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The differences between customer support coordinators and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support coordinator and a customer service specialist. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer support coordinator include POS, front end and customer support. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Customer Support Coordinator | Customer Service Specialist | |
| Yearly salary | $37,136 | $33,238 |
| Hourly rate | $17.85 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,956 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer support coordinators and customer service specialists have different pay scales, as shown below.
| Customer Support Coordinator | Customer Service Specialist | |
| Average salary | $37,136 | $33,238 |
| Salary range | Between $25,000 And $53,000 | Between $26,000 And $42,000 |
| Highest paying City | San Jose, CA | Boston, MA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Arrow Electronics | Dell |
| Best paying industry | Technology | Finance |
There are a few differences between a customer support coordinator and a customer service specialist in terms of educational background:
| Customer Support Coordinator | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support coordinators' and customer service specialists' demographics:
| Customer Support Coordinator | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |