Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer support coordinators and national account coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer support coordinator, becoming a national account coordinator takes usually requires 4-6 years. Additionally, a national account coordinator has an average salary of $40,090, which is higher than the $37,136 average annual salary of a customer support coordinator.
The top three skills for a customer support coordinator include POS, front end and customer support. The most important skills for a national account coordinator are national accounts, powerpoint, and logistics.
| Customer Support Coordinator | National Account Coordinator | |
| Yearly salary | $37,136 | $40,090 |
| Hourly rate | $17.85 | $19.27 |
| Growth rate | -4% | 4% |
| Number of jobs | 259,956 | 80,052 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 64% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
A national account coordinator is primarily in charge of building positive relationships with new and existing clients, ensuring client satisfaction and profit growth. They support a company's sales team by conveying the needs of clients, developing sales strategies through research and analyses, and recommending solutions against problem areas. Moreover, a national account coordinator directly communicates with clients through calls and correspondence, assisting them by answering inquiries, arranging appointments, and addressing issues and concerns, resolving them promptly and efficiently.
Customer support coordinators and national account coordinators have different pay scales, as shown below.
| Customer Support Coordinator | National Account Coordinator | |
| Average salary | $37,136 | $40,090 |
| Salary range | Between $25,000 And $53,000 | Between $29,000 And $54,000 |
| Highest paying City | San Jose, CA | - |
| Highest paying state | Massachusetts | - |
| Best paying company | Arrow Electronics | - |
| Best paying industry | Technology | - |
There are a few differences between a customer support coordinator and a national account coordinator in terms of educational background:
| Customer Support Coordinator | National Account Coordinator | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer support coordinators' and national account coordinators' demographics:
| Customer Support Coordinator | National Account Coordinator | |
| Average age | 40 | 47 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 33.4% Female, 66.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |