Data entry representative vs customer service representative

The differences between data entry representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a data entry representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, a data entry representative has an average salary of $33,173, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a data entry representative include customer service, outbound calls and inbound calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Data entry representative vs customer service representative overview

	Data Entry Representative	Customer Service Representative
Yearly salary	$33,173	$32,260
Hourly rate	$15.95	$15.51
Growth rate	-	-4%
Number of jobs	147,777	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 28%	High School Diploma, 33%
Average age	44	40
Years of experience	2	12

What does a data entry representative do?

Data entry representatives are professionals who are responsible for entering data from different documents into the computer systems for storage, processing, and data management. These representatives must prepare documents for data entry and check the accuracy of the data that has been inputted into the database software. They must resolve the discrepancies in information as well as create data backups as part of their contingency plan. Data entry representatives must also test the new database systems so that information can be used by other people for reference or reports.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Data entry representative vs customer service representative salary

Data entry representatives and customer service representatives have different pay scales, as shown below.

	Data Entry Representative	Customer Service Representative
Average salary	$33,173	$32,260
Salary range	Between $26,000 And $41,000	Between $25,000 And $41,000
Highest paying City	Urban Honolulu, HI	Des Moines, WA
Highest paying state	Alaska	Washington
Best paying company	Alere	Oracle
Best paying industry	Automotive	Insurance

Differences between data entry representative and customer service representative education

There are a few differences between a data entry representative and a customer service representative in terms of educational background:

	Data Entry Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 28%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Data entry representative vs customer service representative demographics

Here are the differences between data entry representatives' and customer service representatives' demographics:

	Data Entry Representative	Customer Service Representative
Average age	44	40
Gender ratio	Male, 23.8% Female, 76.2%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.6% Unknown, 4.2% Hispanic or Latino, 22.4% Asian, 7.6% White, 55.7% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	5%	7%

Differences between data entry representative and customer service representative duties and responsibilities

Data entry representative example responsibilities.

Facilitate entry of customer data and payment information for Medicare, Medicaid, and private insurance billing according to HIPAA guidelines.
Enter payroll information into EasyPay system AS400.
Update and add patient information into AS400 system.
Follow all HIPPA guidelines to help protect patients, clients and company information.
Obtain correct diagnosis from doctors and apply correct ICD-9 codes to expedite billing/payment process.
Correct Medicare and Medicaid claims prior to billing to limit delay due to administrative error.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Data entry representative vs customer service representative skills

Common data entry representative skills

Customer Service, 13%
Outbound Calls, 8%
Inbound Calls, 7%
Company Database, 7%
Patient Demographics, 6%
Computer System, 6%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

Data Entry Representative vs. similar jobs

Data Entry Representative related careers

Data Entry Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Data Entry Representative
Data Entry Representative vs Customer Service Representative

Updated January 8, 2025

Browse office and administrative jobs