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Dell field technician vs desk support technician

The differences between dell field technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell field technician and a desk support technician. Additionally, a dell field technician has an average salary of $42,796, which is higher than the $40,715 average annual salary of a desk support technician.

The top three skills for a dell field technician include desktop, POS and customer locations. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.

Dell field technician vs desk support technician overview

Dell Field TechnicianDesk Support Technician
Yearly salary$42,796$40,715
Hourly rate$20.57$19.57
Growth rate10%10%
Number of jobs104,206130,485
Job satisfaction--
Most common degreeAssociate Degree, 44%Bachelor's Degree, 48%
Average age4242
Years of experience22

Dell field technician vs desk support technician salary

Dell field technicians and desk support technicians have different pay scales, as shown below.

Dell Field TechnicianDesk Support Technician
Average salary$42,796$40,715
Salary rangeBetween $32,000 And $56,000Between $26,000 And $62,000
Highest paying City-South San Francisco, CA
Highest paying state-California
Best paying company-BNY Mellon
Best paying industry-Technology

Differences between dell field technician and desk support technician education

There are a few differences between a dell field technician and a desk support technician in terms of educational background:

Dell Field TechnicianDesk Support Technician
Most common degreeAssociate Degree, 44%Bachelor's Degree, 48%
Most common majorComputer Information SystemsBusiness
Most common collegeGeorgia Institute of TechnologyStanford University

Dell field technician vs desk support technician demographics

Here are the differences between dell field technicians' and desk support technicians' demographics:

Dell Field TechnicianDesk Support Technician
Average age4242
Gender ratioMale, 94.7% Female, 5.3%Male, 82.6% Female, 17.4%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 12.0% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell field technician and desk support technician duties and responsibilities

Dell field technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Work with motherboards to LCD displays.
  • Perform basic hardware replacements on dell desktop systems and portable computers.
  • Perform laptop and desktop repair and installation for dell and gateway customers.
  • Complete inventory of IBM laptops and accurately and efficiently input necessary data into designated database before repair.
  • Support services include network connectivity, including LAN and WLAN connectivity.
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Desk support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
  • Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
  • Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
  • Provide administrative support and troubleshooting for VPN users.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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Dell field technician vs desk support technician skills

Common dell field technician skills
  • Desktop, 23%
  • POS, 17%
  • Customer Locations, 13%
  • Mile Radius, 13%
  • Service Calls, 11%
  • Lenovo, 5%
Common desk support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Desk Side Support, 5%
  • Remote Troubleshooting, 4%

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