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Dell field technician vs desktop support technician

The differences between dell field technicians and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell field technician and a desktop support technician. Additionally, a dell field technician has an average salary of $42,796, which is higher than the $41,792 average annual salary of a desktop support technician.

The top three skills for a dell field technician include desktop, POS and customer locations. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.

Dell field technician vs desktop support technician overview

Dell Field TechnicianDesktop Support Technician
Yearly salary$42,796$41,792
Hourly rate$20.57$20.09
Growth rate10%10%
Number of jobs104,206108,944
Job satisfaction-1
Most common degreeAssociate Degree, 44%Bachelor's Degree, 46%
Average age4242
Years of experience22

Dell field technician vs desktop support technician salary

Dell field technicians and desktop support technicians have different pay scales, as shown below.

Dell Field TechnicianDesktop Support Technician
Average salary$42,796$41,792
Salary rangeBetween $32,000 And $56,000Between $32,000 And $54,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between dell field technician and desktop support technician education

There are a few differences between a dell field technician and a desktop support technician in terms of educational background:

Dell Field TechnicianDesktop Support Technician
Most common degreeAssociate Degree, 44%Bachelor's Degree, 46%
Most common majorComputer Information SystemsComputer Information Systems
Most common collegeGeorgia Institute of TechnologyUniversity of Pennsylvania

Dell field technician vs desktop support technician demographics

Here are the differences between dell field technicians' and desktop support technicians' demographics:

Dell Field TechnicianDesktop Support Technician
Average age4242
Gender ratioMale, 94.7% Female, 5.3%Male, 89.8% Female, 10.2%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 12.0% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell field technician and desktop support technician duties and responsibilities

Dell field technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Work with motherboards to LCD displays.
  • Perform basic hardware replacements on dell desktop systems and portable computers.
  • Perform laptop and desktop repair and installation for dell and gateway customers.
  • Complete inventory of IBM laptops and accurately and efficiently input necessary data into designated database before repair.
  • Support services include network connectivity, including LAN and WLAN connectivity.
  • Show more

Desktop support technician example responsibilities.

  • Manage and troubleshoot network connectivity with TCP/IP
  • Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy WINTERMS on CITRIX platform.
  • Blackberry and android setup and activation.
  • Support a legacy system which requires a client certificate and a specific Java version and configuration.
  • Show more

Dell field technician vs desktop support technician skills

Common dell field technician skills
  • Desktop, 23%
  • POS, 17%
  • Customer Locations, 13%
  • Mile Radius, 13%
  • Service Calls, 11%
  • Lenovo, 5%
Common desktop support technician skills
  • Customer Service, 12%
  • Desktop Support, 10%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Remote Desktop, 3%
  • Laptop Computers, 3%

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