Dental services director vs call center manager

Differences between dental services director and call center manager duties and responsibilities

Dental services director example responsibilities.

• Manage PPS details efficiently to ensure high quality clinical care while maximizing reimbursement for the facility.
• Perform comprehensive oral evaluation, diagnosis, treatment planning and patient management for adult and pediatric patients.
• Provide educational training and assistance for student doctors, while administering comprehensive dental care for all patients requiring dental care.
• Monitor operations, and complete EVS quality assessments and necessary action plans to provide optimal environmental services and drive patient satisfaction.
• Updated/Adapt agency policies and procedures to encompass changes require by regulatory requirement changes and EMR implementation.

Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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