Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between directors, customer support services and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer service advisor. Additionally, a director, customer support services has an average salary of $33,902, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Director, Customer Support Services | Customer Service Advisor | |
| Yearly salary | $33,902 | $32,029 |
| Hourly rate | $16.30 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 296,739 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Directors, customer support services and customer service advisors have different pay scales, as shown below.
| Director, Customer Support Services | Customer Service Advisor | |
| Average salary | $33,902 | $32,029 |
| Salary range | Between $24,000 And $46,000 | Between $26,000 And $39,000 |
| Highest paying City | San Diego, CA | Boston, MA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Oracle | Teledyne Technologies Incorporated |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a director, customer support services and a customer service advisor in terms of educational background:
| Director, Customer Support Services | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between directors, customer support services' and customer service advisors' demographics:
| Director, Customer Support Services | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |