Director, customer support services vs customer service advocate

The differences between directors, customer support services and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer service advocate. Additionally, a director, customer support services has an average salary of $33,902, which is higher than the $33,000 average annual salary of a customer service advocate.

The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.

Director, customer support services vs customer service advocate overview

	Director, Customer Support Services	Customer Service Advocate
Yearly salary	$33,902	$33,000
Hourly rate	$16.30	$15.87
Growth rate	-4%	-4%
Number of jobs	296,739	211,969
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

What does a director, customer support services do?

A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.

What does a customer service advocate do?

A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.

Director, customer support services vs customer service advocate salary

Directors, customer support services and customer service advocates have different pay scales, as shown below.

	Director, Customer Support Services	Customer Service Advocate
Average salary	$33,902	$33,000
Salary range	Between $24,000 And $46,000	Between $27,000 And $39,000
Highest paying City	San Diego, CA	Danvers, MA
Highest paying state	New Jersey	Alaska
Best paying company	Oracle	Committee for Public Counsel Services
Best paying industry	Manufacturing	Insurance

Differences between director, customer support services and customer service advocate education

There are a few differences between a director, customer support services and a customer service advocate in terms of educational background:

	Director, Customer Support Services	Customer Service Advocate
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Director, customer support services vs customer service advocate demographics

Here are the differences between directors, customer support services' and customer service advocates' demographics:

	Director, Customer Support Services	Customer Service Advocate
Average age	40	40
Gender ratio	Male, 43.0% Female, 57.0%	Male, 25.6% Female, 74.4%
Race ratio	Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between director, customer support services and customer service advocate duties and responsibilities

Director, customer support services example responsibilities.

Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service advocate example responsibilities.

Manage and motivate VAS teams to achieve KPI, s assign by management.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help create and edit HTML coding to fit customer requests.
Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
Assist customer's with editing their business websites and coaching the basics in HTML.

Director, customer support services vs customer service advocate skills

Common director, customer support services skills

Sales Support, 29%
Customer Support, 8%
Data Entry, 8%
Cash Handling, 6%
Inbound Calls, 4%
Customer Inquiries, 3%

Common customer service advocate skills

Strong Customer Service, 29%
Social Work, 8%
Appointment Scheduling, 8%
Compassion, 7%
Phone Calls, 5%
Health Insurance, 4%

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Office and Administrative Industry
Director, Customer Support Services
Director, Customer Support Services vs Customer Service Advocate

Updated January 8, 2025

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