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The differences between directors, customer support services and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer service clerk. Additionally, a director, customer support services has an average salary of $33,902, which is higher than the $33,566 average annual salary of a customer service clerk.
The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Director, Customer Support Services | Customer Service Clerk | |
| Yearly salary | $33,902 | $33,566 |
| Hourly rate | $16.30 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 296,739 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Directors, customer support services and customer service clerks have different pay scales, as shown below.
| Director, Customer Support Services | Customer Service Clerk | |
| Average salary | $33,902 | $33,566 |
| Salary range | Between $24,000 And $46,000 | Between $26,000 And $42,000 |
| Highest paying City | San Diego, CA | Anchorage, AK |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Oracle | United States Courts |
| Best paying industry | Manufacturing | Retail |
There are a few differences between a director, customer support services and a customer service clerk in terms of educational background:
| Director, Customer Support Services | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 54% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between directors, customer support services' and customer service clerks' demographics:
| Director, Customer Support Services | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |