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The differences between directors, customer support services and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $33,902 average annual salary of a director, customer support services.
The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Director, Customer Support Services | Customer Service Desk | |
| Yearly salary | $33,902 | $34,599 |
| Hourly rate | $16.30 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 296,739 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Directors, customer support services and customer service desks have different pay scales, as shown below.
| Director, Customer Support Services | Customer Service Desk | |
| Average salary | $33,902 | $34,599 |
| Salary range | Between $24,000 And $46,000 | Between $25,000 And $47,000 |
| Highest paying City | San Diego, CA | Atwater, CA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Oracle | SAIC |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a director, customer support services and a customer service desk in terms of educational background:
| Director, Customer Support Services | Customer Service Desk | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between directors, customer support services' and customer service desks' demographics:
| Director, Customer Support Services | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |