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The differences between directors, customer support services and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer support coordinator. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $33,902 average annual salary of a director, customer support services.
The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer support coordinator are POS, front end, and customer support.
| Director, Customer Support Services | Customer Support Coordinator | |
| Yearly salary | $33,902 | $37,136 |
| Hourly rate | $16.30 | $17.85 |
| Growth rate | -4% | -4% |
| Number of jobs | 296,739 | 259,956 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Directors, customer support services and customer support coordinators have different pay scales, as shown below.
| Director, Customer Support Services | Customer Support Coordinator | |
| Average salary | $33,902 | $37,136 |
| Salary range | Between $24,000 And $46,000 | Between $25,000 And $53,000 |
| Highest paying City | San Diego, CA | San Jose, CA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Oracle | Arrow Electronics |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a director, customer support services and a customer support coordinator in terms of educational background:
| Director, Customer Support Services | Customer Support Coordinator | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between directors, customer support services' and customer support coordinators' demographics:
| Director, Customer Support Services | Customer Support Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 42.9% Female, 57.1% |
| Race ratio | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |