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The differences between directors, customer support services and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $33,902 average annual salary of a director, customer support services.
The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Director, Customer Support Services | Customer Support Representative | |
| Yearly salary | $33,902 | $37,404 |
| Hourly rate | $16.30 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 296,739 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Directors, customer support services and customer support representatives have different pay scales, as shown below.
| Director, Customer Support Services | Customer Support Representative | |
| Average salary | $33,902 | $37,404 |
| Salary range | Between $24,000 And $46,000 | Between $29,000 And $47,000 |
| Highest paying City | San Diego, CA | Boston, MA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | Oracle | University of California, Berkeley |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a director, customer support services and a customer support representative in terms of educational background:
| Director, Customer Support Services | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between directors, customer support services' and customer support representatives' demographics:
| Director, Customer Support Services | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |