Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between directors, customer support services and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a senior customer service representative. Additionally, a senior customer service representative has an average salary of $35,008, which is higher than the $33,902 average annual salary of a director, customer support services.
The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.
| Director, Customer Support Services | Senior Customer Service Representative | |
| Yearly salary | $33,902 | $35,008 |
| Hourly rate | $16.30 | $16.83 |
| Growth rate | -4% | -4% |
| Number of jobs | 296,739 | 187,517 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
Directors, customer support services and senior customer service representatives have different pay scales, as shown below.
| Director, Customer Support Services | Senior Customer Service Representative | |
| Average salary | $33,902 | $35,008 |
| Salary range | Between $24,000 And $46,000 | Between $28,000 And $42,000 |
| Highest paying City | San Diego, CA | Oxnard, CA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Oracle | Bayer |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a director, customer support services and a senior customer service representative in terms of educational background:
| Director, Customer Support Services | Senior Customer Service Representative | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between directors, customer support services' and senior customer service representatives' demographics:
| Director, Customer Support Services | Senior Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 28.9% Female, 71.1% |
| Race ratio | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |