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The differences between directors, customer support services and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a director, customer support services and a senior customer service specialist. Additionally, a senior customer service specialist has an average salary of $35,466, which is higher than the $33,902 average annual salary of a director, customer support services.
The top three skills for a director, customer support services include sales support, customer support and data entry. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
| Director, Customer Support Services | Senior Customer Service Specialist | |
| Yearly salary | $33,902 | $35,466 |
| Hourly rate | $16.30 | $17.05 |
| Growth rate | -4% | -4% |
| Number of jobs | 296,739 | 219,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Directors, customer support services and senior customer service specialists have different pay scales, as shown below.
| Director, Customer Support Services | Senior Customer Service Specialist | |
| Average salary | $33,902 | $35,466 |
| Salary range | Between $24,000 And $46,000 | Between $29,000 And $41,000 |
| Highest paying City | San Diego, CA | - |
| Highest paying state | New Jersey | - |
| Best paying company | Oracle | - |
| Best paying industry | Manufacturing | - |
There are a few differences between a director, customer support services and a senior customer service specialist in terms of educational background:
| Director, Customer Support Services | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between directors, customer support services' and senior customer service specialists' demographics:
| Director, Customer Support Services | Senior Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.0% Female, 57.0% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |